Ronjai Stance
Pearland,USA
Summary
People-focused Operations and Client Development Leader with 8+ years of experience driving team performance, client engagement, and revenue-supporting outreach initiatives. Proven success recruiting, developing, and leading high-performing teams while building strategic external partnerships. Background across marketing, energy consulting, hospitality leadership, and nonprofit outreach—bringing a strong blend of emotional intelligence, operational execution, and results-driven leadership.
Overview
7
7
years of professional experience
Work History
Server
Gringos Tex Mex
Pearland, TX
05.2025 - Current
- Deliver high‑volume guest service with consistent professionalism.
- Collaborate with team members to maintain operational flow during peak shifts.
- Uphold service standards and support shift coordination and communication.
Marketing Manager
Clutch Marketing
Houston, TX
05.2022 - 04.2025
- Lead a dynamic team executing face-to-face marketing campaigns for national nonprofit organizations.
- Develop and deliver leadership training programs, cultivating future leaders within the organization.
- Conduct interviews and assist in onboarding and developing new hires.
- Initiate and maintain partnerships by cold-calling business managers to plan and coordinate outreach events.
- Design and implement recreational activities and team-building events to promote positive team morale.
- Represent clients during public engagement events, maintaining professionalism and upholding brand values.
Hospitality Captain
P.F. Chang's
Houston, TX
01.2020 - 03.2022
- Managed front-of-house operations during high-volume service, ensuring seamless guest experiences and team coordination.
- Trained and coached team members on service standards, upselling techniques, and operational efficiency.
- Resolved escalated guest concerns while maintaining brand standards and customer loyalty.
- Supported management with scheduling, compliance, and shift leadership responsibilities.
Energy Advisor
TriSMART Solar
Austin, TX
01.2019 - 10.2019
- Led, trained, and coached a multi-level outreach team delivering face-to-face engagement campaigns for national nonprofit partners.
- Designed and implemented leadership development programs that supported internal promotions and increased team retention.
- Recruited, interviewed, onboarded, and mentored new hires, accelerating ramp-up time and improving team productivity.
- Built and maintained strategic partnerships with local businesses and community leaders to coordinate outreach events.
- Oversaw daily field operations, scheduling, performance metrics, and brand compliance standards.
- Represented client organizations in public-facing environments, strengthening community trust and engagement.
Education
Bachelor of Arts - Psychology
Texas A&M University
Corpus Christi, TX12-2017
Skills
- Direct marketing expertise
- Event planning and outreach
- Client relationship management
- Public speaking
- Leadership development
- Organizational skills
- Proficient in computer applications
Timeline
Server
Gringos Tex Mex
05.2025 - Current
Marketing Manager
Clutch Marketing
05.2022 - 04.2025
Hospitality Captain
P.F. Chang's
01.2020 - 03.2022
Energy Advisor
TriSMART Solar
01.2019 - 10.2019
Bachelor of Arts - Psychology
Texas A&M University