RONKE OLATOYE
Woodbury,MN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Compliance Manager
Verified Credentials LLC
04.2023 - 08.2023
- Maintained all aspects of policy and procedure management, monitoring, addressing consumer complaints, compliance training, and regulatory reporting
- Reviewed documents, files, terms and conditions, privacy records, and other records to assess compliance and potential risk.
- Developed and delivered training programs to inform new and current employees about compliance issues.
- Maintained effective working relationships with regulatory authorities, suppliers and customers.
- Monitored state and federal regulations for changes and drive regulatory change management process for Company.
- Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
- Collaborated and supported client and vendor facing teams such as Legal, Sales, Client Services, Business Solutions, and IT with client, consumer and/or vendor Compliance-related issues
- Prepared records and data for regular audits.
- Identified process improvements and facilitated necessary changes
- Facilitated and led meetings across multiple departments
- Navigated multiple computer systems, applications, and utilized search tools to find information.
Closing Manager
American Pacific Mortgage Corporation/Element Mortgage
06.2020 - 02.2023
- Led and organized monthly departmental meetings
- Coached, mentored, developed, and provided constructive criticism to employees.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Encouraged atmosphere of teamwork by supporting staff and fostering cooperation and trust through fairness and consistency.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Assured strict adherence to corporate, federal, state, investor guidelines and metrics
- Trained and guided team members to maintain high productivity and performance metrics.
- Mitigated business risks by working closely with team members and assessing performance.
- Served as first contact in escalation path to resolve questions between team members, customers and third-party vendors.
- Reported issues to higher management with great detail.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Communicated clear expectations and goals to each team member
- Recruited, hired, and trained team members
- Enhanced communication and partnership between staff and external customers.
- Implemented proper division of responsibilities.
- Resolved all customer complaints in professional manner while prioritizing customer satisfaction.
- Maintained competent level of expertise and knowledge of requirements of various laws, regulations, rules governing mortgage company’s activities
- Regularly monitored and maintained different databases to make sure all required tasks have been completed
- Maintained awareness of department issues that could affect internal and external customers
- Identified process improvements and facilitated necessary changes
- Navigated multiple computer systems, applications, and utilized search tools to find information.
National Closing Manager
HomeServices Lending, LLC
08.2015 - 12.2019
- Served as subject matter expert having thorough knowledge of all guidelines.
- Created and facilitated training, in support of new and changing processes/procedures
- Identified process improvements and facilitated necessary changes
- Assured strict adherence to corporate, federal, state, investor guidelines and metrics
- Led and organized monthly departmental meetings
- Provided instructions, training, coaching and motivation to various teams
- Kept accurate and detailed records of personnel progress and productivity
- Assured strict adherence to corporate metrics
- Communicated clear expectations and goals to each team member
- Handled all customer relations issues in gracious manner and in accordance with company policies
- Implemented proper division of responsibilities
- Resolved all customer complaints in professional manner while prioritizing customer satisfaction.
- Maintained competent level of expertise and knowledge of requirements of various laws, regulations, rules governing mortgage company’s activities
- Responded to all customer inquiries thoroughly and professionally.
- Regularly monitored and maintained different databases to make sure all required tasks have been completed
- Maintained awareness of department issues that could affect internal and external customers
- Navigated multiple computer systems, applications, and utilized search tools to find information.
- Collaborated with IT department to enhance company’s data software.
Education
Master of Engineering - Cybersecurity Policy & Compliance
George Washington University
2019
Master of Science - Management Information Systems
Metropolitan State University
06.2015
Bachelor of Arts - Mathematics Major Physics
Bethel University
2009
Skills
- Assessing outcomes and progress
- Contract Management
- Strong conflict resolution skills
- Staff Training
- Risk assessment and management
- Project Management
- Collaboration, Coordination, Development, and being Assertive
- Proficient in MS Office Suite, MS Project, Visio, Risky Project
- Multi-Unit Operations Management
- Highly capable of analytical reasoning and applying logic to situations
- Processes and Procedures
- Exceptional Customer service
- Operations and Staff Management
- Ability to multitask to meet deadlines
- Leadership and Managerial Skills
- Detail-oriented
- Active listening skills
- Strong interpersonal skills
- Process development, improvement, and monitoring
- Planning, Reporting, and Quality Control
- Exceptional time management skills
- Skilled problem solver
- Exceptional communication (verbal and written) skills
- Evaluation skills
- Change Control Processes
- Performance Evaluations and Improvement
- Cross-Training Skills
- Workflow Planning
- Presentations
Timeline
Compliance Manager
Verified Credentials LLC
04.2023 - 08.2023
Closing Manager
American Pacific Mortgage Corporation/Element Mortgage
06.2020 - 02.2023
National Closing Manager
HomeServices Lending, LLC
08.2015 - 12.2019
Master of Engineering - Cybersecurity Policy & Compliance
George Washington University
Master of Science - Management Information Systems
Metropolitan State University
Bachelor of Arts - Mathematics Major Physics
Bethel University
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