Ronna Leffler-Robinson
Hickory Creek,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
23
23
years of professional experience
Work History
Inventory Systems Reconciliation Analyst
Likewize (aka Brightstar)
Flower Mound, TX
10.2015 - Current
- Generate ad hoc reports upon request from management or other stakeholders.
- Analyze discrepancies between WMS (warehouse management system), return receipt system and the company ERP.
- Provide support in responding to inquiries from internal departments regarding process interruptions caused by system communication failures.
- Assist IT solutions with system failure root cause analysis and improvement.
- Assist Inventory Control team with annual wall to wall physical inventory count reconciliation.
Quality Control Assistant
Brightstar (aka Likewize)
Libertyville, IL
08.2009 - 10.2015
- Created and maintained customer KPI and SLA reporting for Quality Management
- Trained and performed ISO quarterly audits to assist in keeping ISO certification
- Assisted quality team members to create work instructions and single page charting of customer routing guidelines for shipping department.
Returns Supervisor
Brightstar (aka Likewize)
Libertyville, IL
10.2005 - 08.2009
- Worked with IT Dev. team to create an Access database to replace the manual excel data capture for returns. Additionally, worked with IT Dev. team to build a more robust web based portal for the processing of customer returns which is still in use today.
- Directed routine activities alongside four team members.
- Generated daily processing throughput analyses for managerial review
Returns Processor
Brightstar (aka Likewize)
Libertyville, IL
03.2002 - 10.2005
- Manual validation of return authorization, return data capture via excel and physical warehousing of inventory
- Negotiated with Brightstar vendors for customer returns
Retail Returns Coordinator
Brightstar (aka Likewize)
Libertyville, IL
11.2001 - 03.2002
- Assisted 300 Central Region Pantry stores in coordinating returns with Brightstar using phone and email.
- Necessitated strong verbal and written interaction capabilities
Education
High School Diploma -
Colonial Heights High School
Colonial Heights, VA06-1981
Skills
- Proficient Excel Skills
- JDE Edwards 91 SME
- HighJump WMS Proficient
- Radio Beacon WMS Experienced
- Account Reconciliation
- Data Entry
- Written Communication
- Teamwork and Collaboration
References
References available upon request.
Timeline
Inventory Systems Reconciliation Analyst
Likewize (aka Brightstar)
10.2015 - Current
Quality Control Assistant
Brightstar (aka Likewize)
08.2009 - 10.2015
Returns Supervisor
Brightstar (aka Likewize)
10.2005 - 08.2009
Returns Processor
Brightstar (aka Likewize)
03.2002 - 10.2005
Retail Returns Coordinator
Brightstar (aka Likewize)
11.2001 - 03.2002
High School Diploma -
Colonial Heights High School
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