Summary
Overview
Work History
Education
Skills
Assessments
Personal Information
Timeline
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Ronnae Williamson

Los Angeles,CA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

11
11
years of professional experience

Work History

Warehouse Associate

Amazon
02.2019 - 02.2023
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Checked packages and merchandise for damage and notified vendors.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Consistently lifted materials weighing as much as 25-50 pounds.

Customer Service

Telus International
06.2014 - 01.2019
  • Managed customer accounts, Greeted customers, Resolved customer issues, Worked in the inbound call center, Responded to inquiries and issues, Collected and documented orders, Processed loans
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer calls and emails to answer questions about products and services.

Research Associate

Precision Opinion
01.2012 - 05.2015
  • Customer service, Typing, Collect data from clients and record in the computer system, Data Entry
  • Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
  • Helped team meet regulatory requirements by coordinating documentation and filings.
  • Distilled large amounts of information and produced reports, spreadsheets and documents outlining key details.
  • Set up equipment, organized inventory and maintained facilities.
  • Validated incoming data to check information accuracy and integrity while independently locating and correcting concerns.

Education

High school diploma -

Desert Rose
Las Vegas, NV
08.2012

Skills

  • Information Security
  • Scheduling
  • Complaint Resolution
  • Report Generation
  • Account Updating
  • Paperwork Processing
  • Product Verification
  • Order Picking and Processing
  • Cardboard Baling
  • Merchandise Staging
  • Environmentally Controlled Storage
  • Purchase Order Verification

Assessments

  • Work style: Reliability, Proficient, 09/01/21, Tendency to be reliable, dependable, and act with integrity at work
  • Retail customer service, Proficient, 10/01/21, Comprehending and responding to retail customer needs.
  • Home health aide skills, Proficient, 10/01/20, Providing care to patients in a home setting
  • Customer service, Highly Proficient, 01/01/21, Identifying and resolving common customer issues
  • Nursing assistant skills, Proficient, 12/01/20, Providing nursing aid to patients using knowledge of relevant equipment and procedures.
  • Warehouse safety, Familiar, 05/01/22, Using safe practices in a warehouse setting
  • Customer focus & orientation, Familiar, 04/01/22, Responding to customer situations with sensitivity
  • Call center customer service, Proficient, 04/01/22, Demonstrating customer service skills in a call center setting
  • Administrative assistant/receptionist, Completed, 04/01/22, Using basic scheduling and organizational skills in an office setting
  • Food safety, Completed, 04/01/22, Knowledge of proper food and equipment handling safety measures
  • Food service fit: Crew member, Proficient, 04/01/22, Measures the traits that are important for successful food service crew members

Personal Information

Willing To Relocate: Anywhere

Timeline

Warehouse Associate

Amazon
02.2019 - 02.2023

Customer Service

Telus International
06.2014 - 01.2019

Research Associate

Precision Opinion
01.2012 - 05.2015

High school diploma -

Desert Rose

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