Summary
Overview
Work History
Education
Skills
References
Timeline
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Ronnee Holloway

College Station,TX

Summary

Bringing strong guest relations and customer service skills with experience in handling complex reservations and sales across diverse markets. Skilled in analyzing booking trends and developing strategies for client satisfaction. Expertise in using property management and CRM systems to efficiently manage client interactions and bookings.

Overview

11
11
years of professional experience

Work History

Reservation Agent

Topaz Hospitality
Simi Valley
05.2021 - Current
  • Efficiently handled customer inquiries and complaints promptly, while effectively resolving any issues. Compiled monthly summary reports on room sales performance compared to budget expectations.
  • Analyzed trends in booking patterns to adjust pricing accordingly.
  • Developed effective strategies for handling difficult situations when dealing with dissatisfied customers.
  • Performed data entry of customer information into the reservation system accurately and quickly.
  • Provided excellent customer service by responding promptly to emails, phone calls, and online chat requests. Made and confirmed reservations.
  • Recorded guest comments and complaints, and referred customers to managers as necessary. Verified customers' credit and established how customers will pay for accommodation. Contacted housekeeping or maintenance staff when guests reported problems. Computed bills, collected payments, and made change for guests.
  • Handled a high volume of inbound calls and online bookings, supporting both leisure and corporate clients across regional hotel brands.

Group Home Manager

Isiah House
Houston, TX
02.2019 - 02.2020
  • Coordinated transportation for residents to medical appointments or other activities outside the group home setting.
  • Provided crisis management interventions as needed to address behavioral issues in a timely manner.
  • Conducted initial assessment of clients' needs and determined appropriate services for them.
  • Served as a liaison between families and guardians and agency staff ensuring proper communication among all parties involved.
  • Collaborated with other healthcare professionals such as psychiatrists, psychologists, therapists to provide comprehensive care services for clients.
  • Updated, developed, and implemented individual treatment plans and discharge plans by collaborating with professionals.
  • Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
  • Handled administrative procedures to meet objectives set by boards of directors or senior management.
  • Spoke to community groups to explain and interpret purposes, programs, and policies.

Inside Sales Representative

Haze Manufactory
Roseburg, TX
02.2014 - 11.2018
  • Ranked as the #1 saleswoman globally for 5 years, consistently exceeding sales targets by 97%.
  • Managed high-volume B2B and B2C sales across international markets, including all 50 states, as well as Dubai and Spain.
  • Cultivated and maintained relationships with distributors, wholesalers, and retail partners.
  • Negotiated large-scale contracts and pricing deals, contributing to a 70% growth in revenue.
  • Conducted product training and presentations at international trade shows and expos.
  • Collaborated with marketing and product teams to launch new hookah models and accessories.

Education

Bachelor of Science -

Grambling State University
Grambling, LA
05-1987

Skills

  • Proficient in property management systems (PMS), customer relationship management (CRM) tools, and online booking platforms (eg, Opera, SynXis, Sabre, or similar systems)
  • Closed the largest single client deal worth 1Million, expanding the company’s reach in USA (Smoker’s Friendly
  • Guest relations

References

References available upon request.

Timeline

Reservation Agent

Topaz Hospitality
05.2021 - Current

Group Home Manager

Isiah House
02.2019 - 02.2020

Inside Sales Representative

Haze Manufactory
02.2014 - 11.2018

Bachelor of Science -

Grambling State University

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Ronnee Holloway