Summary
Overview
Work History
Education
Skills
Timeline
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Ronnell Crittenden

Orange Park,FL

Summary

Results-focused professional with strengths in understanding and solving clients problems. Proactive leader in areas of communication and positive mindset.

Overview

15
15
years of professional experience

Work History

Quality Coach

Mental Health Resources Center
03.2023 - Current
  • Monitored staff organization and suggested improvements to daily functionality.
  • Tracked quality data and updates at quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
  • Established and tracked quality department goals and objectives.
  • Provide coaching to staff to execute on behaviors needed to engage in continuous improvement.

Community Engagement Professional

Conviva Care Centers
02.2022 - 03.2023
  • Organized events with insurance brokers to provide services to senior population.
  • Worked with doctors and cite mangers to develop initiatives to increase patient enrollment at Conviva Care Centers.
  • Followed up with seniors interested in becoming new patients by using Saleforce software to engage and track leads/

Community Service Coordinator

Inspire To Rise
11.2021 - 02.2022
  • Assessed clients psychosocial needs at their place or residence.
  • Developed and incorporated community based programs to meet various treatment needs.
  • Encouraged clients to attend group therapy for the purpose of having a supportive environment for achieving their goals.

Placement Supervisor

Kids First Of Florida
05.2021 - 11.2021
  • Coached foster parents on strategies to deescalate negative behaviors of foster children living in their homes.
  • Managed team and established clear goals to keep team working collaboratively.
  • Attended foster parent meetings and trainings to educate foster parents on the process of having successful placements.
  • Coordinate the transportation of placements between case workers and foster parents.

Executive Director

The InspireU Group Inc. Boys Home
03.2009 - 12.2020
  • Worked closely with organizational leadership and board of directors to guide operational strategy of residential group home.
  • Built relationships foster care agencies and local schools to support the teens' goals of adoption and reunification with families.
  • Exercised appropriate cost controls by working closely with Certified Pubic Accountants and conducting yearly financial audits.

Education

Bachelor of Arts - Sociology And Anthropology

Loyola University of Chicago
Chicago, IL

Skills

  • Coaching, Public Speaking, Team Building, Behavioral Health, Quality Improvement

Timeline

Quality Coach

Mental Health Resources Center
03.2023 - Current

Community Engagement Professional

Conviva Care Centers
02.2022 - 03.2023

Community Service Coordinator

Inspire To Rise
11.2021 - 02.2022

Placement Supervisor

Kids First Of Florida
05.2021 - 11.2021

Executive Director

The InspireU Group Inc. Boys Home
03.2009 - 12.2020

Bachelor of Arts - Sociology And Anthropology

Loyola University of Chicago

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Ronnell Crittenden