Ronnell Norford
New Rochelle,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Hospitality Specialist
Herd Hospitality
New York, NY
09.2022 - Current
- Delivered exceptional customer service to enhance guest experiences and satisfaction.
- Managed reservations and coordinated event logistics for diverse client needs.
- Oversaw hospitality standards and best practices.
- Analyzed guest feedback to identify areas for improvement in service offerings.
- Planned, organized and managed events, following client specifications to enhance satisfaction.
- Stayed up-to-date with industry regulations and standards to offer compliant hospitality services.
- Created and maintained detailed database to develop promotional sales.
Senior Conference Services Manager
Restaurant Associates
New York, NY
03.2023 - 10.2023
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Support senior leadership by developing status reports on activities related to planning, inquiries, resourcing, risk mitigation.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Oversaw 4-10 full-time staff and ensured each market and pantry were set properly and met operational standards.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
Café Manager
Amazon NYC - Restaurant Associates
New York, NY
07.2022 - 03.2023
- Handled business administration functions such as schedules and staffing needs.
- Kept café in full compliance with health code standards and achieved consistent.
- Filled in for absent employees in any position in café, keeping operations efficient even when short-handed.
- Manage display products effectively to achieve consistent sales with minimal waste.
- Responded to emergencies and events occurring outside business hours.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Directed strategic workforce planning, performance management, and benefits administration.
- Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
- Oversaw daily cafe operations, ensuring high standards of service and customer satisfaction.
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
Café & Bar Manager
Metropolitan Museum Of Art - Restaurant Associates
New York, NY
09.2018 - 02.2020
- Lead manager of multi-units including Petrie Court Café, The Met Bookstore Café, American Wing Café & Grace Rainey Room Satellite Bar
- Curate and oversee semi-private coursed luncheons for large groups of up to 40
- Supervise team of up to 15 hourly union associates maintaining schedules, payroll and training
- Increased revenue by 22.9% compared to previous fiscal year while exceeding profit forecast by 26.8%
- Documented and resolved labor cost variances which led to 44.9% reduction compared to previous fiscal year
- Train new managers and hourly associates on company's standards of excellence
- Daily operations including inventory requisitions, and best food practices
- Ensure excellent guest experience and maintain guest satisfaction rate of 93% over 12 months using guest feedback to implement positive change
- Deliver in-depth training to workers in food preparation and guest-facing roles to promote strong team performance
- Recognize and formally acknowledged outstanding staff performance to boost team morale and productivity
- Clearly and promptly communicate pertinent information to staff, such as large reservations or last minute menu changes
Contracted Chef
Pared Pros
New York, NY
06.2018 - 02.2020
- Maintaining clean and orderly work area, following food safety protocol
- Handle, store and rotate all products properly
- Prepare meals and maintain consistency in all dishes prepared while attaining highest food quality standards
- Maintain well-stocked stations with supplies and spices for maximum productivity
- Meet production requirements for all aspects of banquet and outlet desserts and breakfast pastries
- Proven ability to learn quickly and adapt to new situations.
- Ensured compliance with health and safety regulations in kitchen operations.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Handled and stored food to eliminate illness and prevent cross-contamination.
Special Events Sales Manager
My Image Studios LLC, MIST Harlem
New York, NY
10.2012 - 11.2019
- Conduct client walk throughs of all internal and external venues and off-site event areas
- Implement catering marketing plans to achieve revenue goals, financial planning and managing budgets while designing catering packages to increase sales and guest experience
- Reviewed event contracts and oversee event event programming budgets, while coordinating with facility department and event coordinators for floor and table layouts, guests numbers and overall catering needs
- Set and enforced performance and service standards to keep
consistent, high-quality environment devoted to guest
satisfaction - Hired and train both permanent and temporary staff members
- Plan meals for events of up to 400 guests, including communication with executive chef to execute special orders
Education
Bachelor of Science - Hospitality
University of Maryland Eastern Shore
Princess Anne, MD05-2012
Skills
- Micros / Opentable / Aloha/ Touchbistro / Avero
- Microsoft Office Suite
- Union Relations
- Compass Group Programs (MyStaff, WebPayroll)
- Digital Floorplan Design / Allseated
- Customer Assistance
- Business Growth and Retention
- Financial Management
- Stock Management
- Time Management
- Food Preparation and Safety
- Contract Evaluation
- Venuebook
- Tripleseat
- CaterTrax
- InfoGenesis POS
Certification
TIPS Certified 2019
Serve Safe Food Handler Certified 2022
Timeline
Senior Conference Services Manager
Restaurant Associates
03.2023 - 10.2023
Hospitality Specialist
Herd Hospitality
09.2022 - Current
Café Manager
Amazon NYC - Restaurant Associates
07.2022 - 03.2023
Café & Bar Manager
Metropolitan Museum Of Art - Restaurant Associates
09.2018 - 02.2020
Contracted Chef
Pared Pros
06.2018 - 02.2020
Special Events Sales Manager
My Image Studios LLC, MIST Harlem
10.2012 - 11.2019
Bachelor of Science - Hospitality
University of Maryland Eastern Shore