Ronnette Alston
Baltimore,MD
Summary
Proactive Host with distinct knowledge of streamlining services through updated and reorganized systems. Expert in customer service with training in team management. Friendly and reliable individual excited to take initiative and provide excellent work.
Overview
2
2
years of professional experience
Work History
Host
Silver Diner Development BWI Airport
Baltimore , Maryland
2020.11 - 2021.03
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted managers with quickly resolving service- and food-related issues.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Housekeeping
Aloft Hotel
Baltimore , Maryland
2017.04 - 2018.09
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
Education
High School Diploma -
Francis M Wood High School
1001 W Saratoga St,Baltimore,MD06.2004
Skills
- Menu Coordination
- Waiting Tables
- Cooking Methods
- Multi-Line Telephone Systems
- Time Management
- Warm and Welcoming
- Active Listening and Communication
- Character Performances
- Team Player
- Customer Service Optimization
- Active Listening
- Guest Interaction
- Learning Strategies
Timeline
Host
Silver Diner Development BWI Airport
2020.11 - 2021.03
Housekeeping
Aloft Hotel
2017.04 - 2018.09
High School Diploma -
Francis M Wood High School
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