Ronney Goods
Kansas City,MO
Summary
Efficient and detailed oriented claims generalist with expertise and processing, determining damage, and resolving insurance claims. Strong analytical skills, excellent communication and negotiation abilities, with a continuous improving track record for handling high volume claims.
Overview
8
8
years of professional experience
Work History
Catastrophe Auto Claims Adjuster
PROGRESSIVE INSURANCE
02.2022 - Current
- Efficiently manages and works over 200 claims per month
- Proficient in analyzing policies and determining damage to extend coverage approvals or denials for each claim handled
- Utilized effective problem solving and communication skills to negotiate and settle claims with customers or vendors
- Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures
CLAIMS REPRESENTATIVE
TRADERS INSURANCE
07.2021 - 02.2022
- Worked productively in fast-moving work environment to independently handle 5-10 new claims per day.
- Investigated potentially fraudulent claims with focus on thoroughness, quality and cost control.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
LICENSED INSURANCE SALES AGENT
GEICO, GOVERNMENT EMPLOYEES INSURANCE
01.2021 - 06.2021
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
- Conducted detailed needs assessments for prospective clients, ensuring comprehensive understanding of their insurance requirements.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
SERVER
COMPANY KITCHEN
06.2016 - 04.2021
- Communicate effectively with kitchen staff regarding customers/guest special requests and needs
- Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements
DELIVERY DRIVER
AMAZON
02.2020 - 01.2021
- Conferred frequently with dispatch to meet delivery schedule targets and incorporate late adjustments
- Satisfied recordkeeping demands with accurate invoicing, shipping paperwork coordination and daily logs outlining field activities
- Maximized schedule efficiency and personal use of time by planning optimal routes
ASSISTANT MANAGER
FOOT LOCKER INC.
12.2018 - 02.2020
- Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies
- Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Education
BACHELOR OF ARTS - ACCOUNTING
THE UNIVERSITY OF ARIZONA GLOBAL
10.2024
Skills
- Coverage assessments
- Communication
- Negotiating Skills
- Assessing damage to determine Facts of Loss
- Policy Interpretation
- Fraud detection knowledge
- Teamwork and Collaboration
- Natural disaster experience
- Comprehensive and Collision Claim Experience
Additionalinformation - Volunteerexperience
- Kids Just Wanna Have Fun, Volunteer, Assisting with multiple fundraising events throughout the year.
- Williams Childcare, Volunteer, Working with children ages One through Four.
- Mentality with Michael Watson, Assistant Coach, Youth basketball AAU team.
- SOAR Athletics Organization, Head Coach, Current Basketball Head Coach and Leader for youth sports program.
Timeline
Catastrophe Auto Claims Adjuster
PROGRESSIVE INSURANCE
02.2022 - Current
CLAIMS REPRESENTATIVE
TRADERS INSURANCE
07.2021 - 02.2022
LICENSED INSURANCE SALES AGENT
GEICO, GOVERNMENT EMPLOYEES INSURANCE
01.2021 - 06.2021
DELIVERY DRIVER
AMAZON
02.2020 - 01.2021
ASSISTANT MANAGER
FOOT LOCKER INC.
12.2018 - 02.2020
SERVER
COMPANY KITCHEN
06.2016 - 04.2021
BACHELOR OF ARTS - ACCOUNTING
THE UNIVERSITY OF ARIZONA GLOBAL
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