Ronni Mularski
Wake Village,TX
Summary
Dynamic Collections Specialist with proven success at Roundstone Professional Services Group, excelling in credit and collections. Skilled in negotiation and relationship building, I enhanced cash flow while ensuring compliance with regulations. A dedicated team player, I trained new hires and improved operational efficiency, delivering exceptional customer service throughout.
Overview
2026
2026
years of professional experience
Work History
Collections Specialist
Roundstone Professional Services Group
Texarkana, TX
06.2020 - Current
- Managed collections processes to minimize overdue accounts and enhance cash flow.
- Communicated effectively with clients to negotiate payment arrangements and resolve disputes.
- Utilized collection software to track account status and report on collection efforts.
- Collaborated with cross-functional teams to streamline operational workflows and improve efficiency.
- Trained new team members on best practices in collections and customer communication techniques.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
Cleaner
Self Employed
Texarkana, TX
02.2014 - 06.2020
- Performed thorough cleaning of residential and commercial spaces, ensuring high standards of cleanliness.
- Utilized various cleaning tools and equipment to achieve optimal results efficiently.
- Developed customized cleaning plans based on client preferences and specific needs.
- Maintained inventory of cleaning supplies, ordering as necessary to ensure consistent service delivery.
Team Lead
Carey's Cleaning Service
Texarkana, TX
2004 - 02.2014
- Supervised daily cleaning operations, ensuring adherence to company standards and client specifications.
- Trained and mentored team members on effective cleaning techniques and safety protocols.
- Implemented quality control measures to enhance service consistency and customer satisfaction.
- Coordinated scheduling for staff, optimizing workforce efficiency during peak hours.
- Performed thorough cleaning of residential and commercial spaces, ensuring high standards of cleanliness.
- Trained new staff on effective cleaning techniques and safety procedures.
- Monitored and evaluated cleaning processes for continuous improvement in service quality.
Education
High School Diploma -
Liberty-Eylau
Texarkana, TXSkills
Call center customer service
Customer service and satisfaction
Credit and collections
Teamwork orientation
Account review
Relationship building
Professionalism and ethics
Data entry efficiency
Record keeping proficiency
Strong negotiation skills
New hire training
Active listening
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Collections Specialist
Roundstone Professional Services Group
06.2020 - Current
Cleaner
Self Employed
02.2014 - 06.2020
Team Lead
Carey's Cleaning Service
2004 - 02.2014
High School Diploma -
Liberty-Eylau