Ronni Watts
Indianapolis,IN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Phlebotomist Technician/Patient Engagement Specialist
Community Health Network
12.2021 - 09.2023
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
Specimen Processing Technician
IU Health Methodist Hospital
03.2020 - 04.2021
- Entered data on demographics, grossing descriptions, and clinical diagnosis into EMR.
- Conducted tests correctly to obtain accurate results used to support patients' needs and diagnose conditions.
- Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
- Dictated and grossed tissue samples obtained from multiple physicians' offices and medical facilities.
Customer Service/Claims Adjuster
GEICO, Government Employees Insurance
07.2018 - 08.2020
- Responded to customer requests for products, services, and company information.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Fielded customer complaints, escalating complex issues to management for resolution.
Education
Bachelor of Science - Biochemistry
University of Indianapolis
Indianapolis, IN04.2021
Skills
- Cultural Awareness
- Patient Privacy
- Software Applications
- HIPAA Regulations
- Community Engagement
- Customer Relations
- Account Management
- Complex Product Knowledge
- Training Development Aptitude
Timeline
Phlebotomist Technician/Patient Engagement Specialist
Community Health Network
12.2021 - 09.2023
Specimen Processing Technician
IU Health Methodist Hospital
03.2020 - 04.2021
Customer Service/Claims Adjuster
GEICO, Government Employees Insurance
07.2018 - 08.2020
Bachelor of Science - Biochemistry
University of Indianapolis