TONI SPEAR
Mesquite,NV
Summary
Patient service drug professional and Registered Nurse with expertise in orphan disease education and high-cost medication infusion processes. Demonstrates leadership and mentoring abilities within multidisciplinary teams to achieve optimal health outcomes. Oversees many facets of clinical operations and pharmaceutical industry support, while delivering compassionate, evidence-based care, and fostering positive health outcomes. Facilitates collaboration among multidisciplinary teams to achieve optimal patient outcomes in dynamic environments. Demonstrates leadership through mentoring and guiding team members. Proven ability to adapt strategies to meet evolving challenges and enhance service delivery. Proven track record in advocacy and patient support, enhancing clinical operations, and pharmaceutical industry collaboration. Strong knowledge of prior authorization and appeal processes, ensuring efficient patient care.
Overview
12
12
years of professional experience
Work History
Lead Patient Engagement Lead
NS Pharma
Paramus, NJ
01.2022 - Current
- I have trained and continue to mentor four Patient Engagement Leads since my start at NS Pharma.
- Taken on a leadership role as a member of the Delta Leadership Team.
- Created and developed the PowerPoint presentation on How to Win Friends and Influence People. I shared this presentation with our team at our last NCM.
- Created multiple tools and spreadsheets to increase the PEL's efficiency and continuity of patient care. I.e., PEL insurance change tracker, Duchenne Wellness Toolkit tracker for shipment and patient feedback, Patient-PEL transition tracker.
- Created and developed patient tools such as all-occasion cards, a patient/caregiver checklist, a transitioning to adulthood brochure, and the Duchenne Wellness Toolkit.
- In-depth knowledge of the CRM and hub functionality.
- Coordinate with our specialty pharmacies and hub for new and existing patients.
- Recognized by management for providing exceptional customer service.
- Utilized various software and tools to streamline processes and optimize performance.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Works collaboratively with interdisciplinary teams as well as the hub to facilitate maintaining the patient on continuous therapy.
- Promoted high customer satisfaction by resolving problems with knowledgeable and creative solutions.
- Assist patients/caregivers with any coordination of care, authorization, insurance, denials and appeal concerns.
- Provide disease and infusion education as well as steps required to gain access to therapy to patients and families
Infusion Nurse Coordinator
GREATER BALITMORE MEDICAL CENTER
TOWSON, MD
09.2017 - 01.2022
- Managed and solely treated 140 patients.
- Reconstituted and administered all infusion medications.
- Provided educational resources to patients as needed.
- Developed all infusion and reaction protocols
- Maintained accurate records of patient treatment plans and administered medications as prescribed by physicians.
- Performed venipuncture procedures for blood draws or IV starts as needed by patients requiring infusion services.
- Monitored patients for adverse reactions to medications or treatments during infusion sessions.
- Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
- Provided direct nursing care to patients receiving intravenous therapy.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Provided emotional support to patients undergoing painful or difficult treatments through compassionate dialogue.
- Managed inventory levels of supplies necessary for providing quality infusion services.
- Conducted specified laboratory tests to help detect conditions and determine diagnosis.
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
- Coordinated with physicians and other healthcare professionals to develop individualized treatment plans for patients.
- Counseled patients on health maintenance, disease prevention, nutrition, and lifestyle changes related to their medical conditions.
- Conducted assessments of each patient's physical condition before administering infusions or other treatments.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Ordered lab tests as required by provider orders prior to initiation of infusion therapy.
- Administered immunizations per protocol when indicated by physician order prior to initiating an IV line.
- Collaborated with other healthcare professionals to coordinate and manage patient care needs.
- Administered oral, IV and intra-muscular medications and monitored patient reactions.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Instructed families on proper homecare techniques for managing post-infusion symptoms or side effects.
Infusion Nurse Coordinator
Harford GI
Bel Air, Maryland
10.2013 - 09.2021
- Managed and delivered care for 100 GI infusion patients.
- Mixed and delivered infusion medications to all patients.
- Ordered the necessary lab work as needed.
- Interpreted and evaluated diagnostic tests to identify and assess patient's condition.
- Coordinated care with the patient's physician.
- Performed venipuncture procedures when necessary for accessing central lines or port catheters.
- Ordered supplies.
- Performed all of the patient scheduling.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Conducted regular assessments on patients receiving infusions to ensure safety standards were met.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
- Ensured proper infection control practices were followed throughout the entire infusion process.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Developed protocols for the infusion process as well as for any adverse reactions
Education
Bachelor of Science - Nursing Practice
Notre Dame
Maryland05-1988
Skills
- Compassionate
- Cultural awareness
- Teamwork and collaboration
- Leadership and mentoring
- CRM proficient
- Problem resolution and efficient time management
- Self-Directed
- Communication skills
- Strategic decision-making
- Project management
- Microsoft Proficient
- PowerPoint and Excel proficient
- Insurance coordination
- Spreadsheet development
- Extensive knowledge of the DMD community
Affiliations
In my leisure, i enjoy hiking, biking and socializing with family and friends.
Accomplishments
- I guided and assisted with getting one of my patient's/family in getting a brand new disability van. I was the only PEL who has had success with this process.
- I was given high praise from management on my creation and presentation of "How to Win Friends and Influence People"
Timeline
Lead Patient Engagement Lead
NS Pharma
01.2022 - Current
Infusion Nurse Coordinator
GREATER BALITMORE MEDICAL CENTER
09.2017 - 01.2022
Infusion Nurse Coordinator
Harford GI
10.2013 - 09.2021
Bachelor of Science - Nursing Practice
Notre Dame
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