Ronnie Arellano
Aurora,CO
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
4
4
years of professional experience
Work History
Security Guard
Allied Universal Security Services
04.2023 - 09.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Completed full building and grounds patrols to spot and investigate concerns.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Interacted assertively but non-confrontationally with personnel and general public.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Investigated suspicious activities and persons to maintain security of premises.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Crew Member
Chipotle
03.2022 - 08.2022
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
Liquor Store Associate
Liquor At Ovations
05.2021 - 09.2021
- Received payments by cash, credit and personal check and remitted correct change.
- Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
- Educated customers on different promotions, spirits and wines to facilitate buying decisions.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Cashier
CVS Pharmacy
01.2021 - 05.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Checked personal identifications during alcohol and tobacco sales.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Retail Sales Associate
Fresco Y Mas
02.2020 - 05.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered questions about store policies and addressed customer concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
High School Diploma -
Everglades High School
Miramar, FL06.2020
Skills
- Document Preparation
- File and Records Management
- Microsoft SharePoint
- Staff Management
- Microsoft Office
- Emergency Response
- Verbal and Written Communication
- English Fluency
- Safety and Security
- Microsoft Excel
- Foot and Vehicle Patrol
- Perimeter Patrol
- Critical Thinking
- Interpreting Procedures and Instructions
- Active Listening
- Facility and Grounds Patrol
- Standards of Excellence
- Write Reports
- CPR Certified
Timeline
Security Guard
Allied Universal Security Services
04.2023 - 09.2023
Crew Member
Chipotle
03.2022 - 08.2022
Liquor Store Associate
Liquor At Ovations
05.2021 - 09.2021
Cashier
CVS Pharmacy
01.2021 - 05.2021
Retail Sales Associate
Fresco Y Mas
02.2020 - 05.2020
High School Diploma -
Everglades High School