Ronnie Baker
Wheaton,IL
Summary
Newly licensed professional Class A commercial driver with a strong work ethic, clean driving record, a commitment to safe and timely deliveries and a passion for the transportation industry. Strong emphasis on efficiency, compliance of DOT regulations, effective communication with dispatch and customers, problem solving, and customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Reference Data Specialist
vAuto
05.2023 - 04.2025
- Joined the Data Quality team in May 2023
- Resolved support defects by testing and implementing code fixes in SQL
- Resolved CADs defects by testing and implementing code fixes in Snowflake
- Resolved CADs defects by testing and implementing code fixes in Postgres
- Other tools used to resolve issues include: AWS, ALKS, VS Code, Royal TS, GitHub and others
- Remote
Senior Technical Client Service Representative
vAuto
12.2020 - 05.2023
- Promoted and participated in the first level 2 class trained in sister company Homenet IOL level 1 support to provide additional aid to IMS team.
- Trained in level 2 support for escalated issues.
- Handled escalated cases such as price nulls, vnet setups, merchandising/harvesting requests, Stockwave admin issues, and photo restoration.
- Remote
Technical Client Service Representative
vAuto
06.2018 - 12.2020
- Provided software support for proprietary software to end users. Answering 20-40 calls per day to help end users troubleshoot software issues.
- Created queries for data lookup and customer requests using SQL code.
- Tracked all information from customer calls and an assigned queue of 50 cases in salesforce.
- Helped mentor and train new employees with end user troubleshooting calls.
- Remote
Administrative Coordinator
Glanbia Performance Nutrition
08.2017 - 06.2018
- Systematically built full truck shipments for over 10 major customers.
- Data entry and inventory management of warehouse product
- Coordinated shipping of full truck and LTL truck shipments for over 50 staging areas.
- Routed built shipments in a TMS system.
- Assisted warehouse workers with order maintenance.
Education
CDL Training Program - Class A CDL Program
Wolf Driving School
Schaumburg, IL09.2025
Bachelor of Science (BS) - Information Systems and Information Security
Elmhurst College
Elmhurst, ILSkills
- Commercial Driver's License (CDL)
- Vehicle Maintenance
- Time Management
- Defensive Driving
- Customer Service
- Map Reading
- Log Book Compliance
- Heavy Equipment Operation
- Basic Troubleshooting
- Cargo Securement
- Adaptability
- Attention to Detail
- Multitasking
- Safety and Compliance
- Communication
- Problem Solving
- Teamwork
Websites
Certification
Class A CDL
Languages
English
Native or Bilingual
Timeline
Reference Data Specialist
vAuto
05.2023 - 04.2025
Senior Technical Client Service Representative
vAuto
12.2020 - 05.2023
Technical Client Service Representative
vAuto
06.2018 - 12.2020
Administrative Coordinator
Glanbia Performance Nutrition
08.2017 - 06.2018
CDL Training Program - Class A CDL Program
Wolf Driving School
Bachelor of Science (BS) - Information Systems and Information Security
Elmhurst College
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