Ronnie Bernstein

Delivered knowledgeable customer service to dispensary customers, improving satisfaction and loyalty.

• Educated customers about THC cannabis products, including flower, pre-rolls, concentrates, edibles, vapes, and tinctures.
• Clarified product characteristics, including potency and dosage, ensuring compliance with regulations while educating customers.
• Recommended products based on customer preferences while adhering to company policies.
• Verified customer identification and eligibility per state cannabis regulations.
• Processed sales and payments accurately using dispensary point-of-sale system.
• Managed inventory by receiving, stocking, labeling, and organizing products, supporting operational efficiency.
• Ensured cleanliness and organization of displays and sales areas to uphold professionalism.

• Manage daily office operations and administrative activities.
• Answer phones, emails, and customer inquiries in a professional and timely manner.
• Communicate with dentists and dental offices regarding cases, orders, turnaround times, and special requests.
• Receive, enter, track, and process dental laboratory cases and prescriptions accurately.
• Coordinate case schedules and monitor deadlines to ensure timely delivery.
• Prepare invoices, process payments, and assist with accounts receivable and collections.
• Maintain accurate customer, case, and billing records.
• Managed inventory of office and laboratory supplies.
• Communicate with vendors and assist with purchasing and inventory management.
• Maintain confidentiality of patient and business information.
• Helped establish and maintain efficient office procedures and workflows to enhance operational effectiveness.
• Handle customer concerns and resolve issues professionally.
• Ensure compliance with company policies, documentation requirements, and applicable dental laboratory regulations.
• Prepared reports to support management with operational and financial insights.

• Directed company operations to enhance strategic growth and market presence.
• Developed and executed strategic business plan to attain assigned metrics.
• Led executive team meetings to align on strategic priorities and objectives.
• Cultivated relationships with key stakeholders to drive collaboration and innovation.
• Managed and oversaw leadership team to meet established KPIs and achieve objectives and key results.
• Established organizational goals aligning with industry trends and client needs.
• Advocated for sustainable practices in business operations and project execution.
• Oversaw budget planning and resource allocation for project initiatives.
• Provided leadership and guidance on budgeting decisions to maximize resources available.
• Analyzed financial statements and forecasts to improve programs, performance and policies.
• Negotiated contracts with vendors for services such as IT maintenance or event catering.
• Organized and facilitated board meetings, strategic planning sessions, and annual conferences.
• Created a marketing plan to increase awareness of the organization's activities in the community.
• Reviewed reports submitted by department heads to assess progress towards meeting objectives.
• Analyzed data from surveys to identify areas for improvement in organizational operations.
• Identified new business opportunities through market research.
• Cultivated and maintained positive working relationships with employees, executives and other stakeholders.