RONNIE BURDETTE
Lakewood,CO
Summary
Longtime Service Industry professional with a diverse background looking for a new home.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Owner Operater
Shrimpin Ain't Easy
06.2023 - Current
- Managed day-to-day business operations.
- Started and oversaw breeding and sales of aquarium animals.
- Managed sales through various outlets such as Facebook Marketplace, eBay, and more.
Client Services Representative
MAPP Trapp
01.2022 - 05.2023
- Managed a portfolio of high-value clients, ensuring their needs were met and fostering long-term relationships.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Bartender / Server
Annette
06.2021 - 01.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Barista / Supervisor
Kaffe Landskap
03.2021 - 01.2022
- Maintained cleanliness, sanitation, organization and food handling techniques
- Interacted with members and guests to take beverage and food orders
- Enhanced customer satisfaction by efficiently managing and delegating tasks to barista team members.
Customer Care Expert
Wix
10.2020 - 03.2021
- Assisted users in solving problems using available hardware and software tools
- Identified, documented and found solutions for customer issues and product problems
- Troubleshooted hardware, software and PC operating system issues
General Manager
Allegro Coffee Company
11.2018 - 09.2020
- Oversaw a facility that included a full kitchen, roastery, and café
- During my time it grew to include distributing coffee across the US and a liquor program
- Handled the entire new employee training process
- Monitored customer feedback and sales reports to tailor schedules for peak hours
Cafe Manager
Verve Coffee Roasters
05.2016 - 10.2018
- Trained cafe employees to consistently exceed customers' expectations and provide superior service
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
Education & Training Coordinator
Allegro Coffee / Whole Foods
06.2015 - 05.2016
- Organized and coordinated a training program across several regions of Whole Foods Markets
- Managed and maintained my own schedule and deadlines which included over 60% of traveling
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Helped coordinate and set up new cafes according to SOPs for new store openings across the US
Manager
929 Cafe
05.2011 - 06.2015
- Managed ordering and inventory of all products on a strict budget as a small business while also allowing room for growth
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Education
Arizona State University - Small Business Administration And Management
Arizona State University
Tempe, AZ05.2020
Certification
SCAA Certification
Timeline
Owner Operater
Shrimpin Ain't Easy
06.2023 - Current
Client Services Representative
MAPP Trapp
01.2022 - 05.2023
Bartender / Server
Annette
06.2021 - 01.2022
Barista / Supervisor
Kaffe Landskap
03.2021 - 01.2022
Customer Care Expert
Wix
10.2020 - 03.2021
General Manager
Allegro Coffee Company
11.2018 - 09.2020
Cafe Manager
Verve Coffee Roasters
05.2016 - 10.2018
Education & Training Coordinator
Allegro Coffee / Whole Foods
06.2015 - 05.2016
Manager
929 Cafe
05.2011 - 06.2015
Arizona State University - Small Business Administration And Management
Arizona State University
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