Ronnie Jones
Homestead,FL
Summary
A service advisor is a key point of contact in automotive service departments, responsible for interacting with customers, assessing their vehicle needs, providing repair estimates, and scheduling services. Essential skills include strong communication, customer service, technical knowledge, problem-solving, and organizational abilities. Their role focuses on ensuring customer satisfaction while facilitating efficient service operations.
Overview
18
18
years of professional experience
Work History
Service Advisor
Kendall Toyota
Miami, FL
06.2016 - Current
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Have great customer service and give a great experience
- Explained the features and benefits of products or services offered by the dealership to customers.
Window Tint Installer
Kendall Toyota
Miami , FL
05.2012 - 06.2016
- Inspected surfaces of vehicles to ensure proper adhesion of tint film.
- Cleaned and prepared vehicle windows for tinting installation.
- Cut the tint film according to measurements and specifications.
Service Porter
Kendall Toyota
Miami, FL
02.2007 - 05.2012
- Received customer vehicles for service and parked them in designated areas.
- Cleaned interior and exterior of customer vehicles using cleaning supplies, vacuum cleaner, air compressor, and power washer.
- Greeted customers entering the service drive and directed them to the appropriate service personnel or department.
- Provided shuttle service for customers when their vehicle was being serviced at the shop.
Skills
- Teamwork and Collaboration
- Team motivation
- Problem-Solving
- Performance Improvement
- Leadership
- Sales Techniques
- Team Leadership
- Data Entry
Timeline
Service Advisor
Kendall Toyota
06.2016 - Current
Window Tint Installer
Kendall Toyota
05.2012 - 06.2016
Service Porter
Kendall Toyota
02.2007 - 05.2012