Ronnie Kuiken
Fort Worth,TX
Summary
Upselling services, and fostering strong relationships. Achieved significant improvements in operational efficiency and team performance through effective staff supervision and training. Hardworking spa manger bringing 5 + years of experience. Effectively bring in new customers and maximize loyalty by delivering exceptional service to every guest. Knowledgeable about keeping clean, well-stocked and properly sanitized stations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Freelance Lash Technician
Ronnie Kuiken
Fort Worth, TX
03.2024 - Current
- Increased client retention rate by offering loyalty programs and incentives for frequent visits.
- Improved overall lash health among clients by incorporating gentle removal processes that minimized stress on natural lashes during extensions removals.
- Managed inventory of products effectively to ensure adequate stock levels without excessive waste or overpurchasing.
- Followed correct processes to apply lash extensions to clients' natural lashes.
- Answered phone calls and emails to schedule client appointments.
- Promoted business growth by networking within the local community to gain referrals from satisfied clients.
- Increased repeat clientele through exceptional customer service and maintaining a professional, clean, and organized workspace.
- Enhanced client satisfaction by providing personalized lash extension services tailored to individual needs and preferences.
Spa Manager
Massage Life Center
Fort Worth, TX
01.2018 - Current
- Adhering to budget guidelines while maintaining adequate staffing levels at all times.
- Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations (TDLR)
- Recorded product sales into spa's weekly membership report.
- Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
- Coached employees on upselling techniques, resulting in higher average ticket sales per guest visit.
- Managed inventory control, reducing waste and lowering product costs.
- Resolved conflicts between staff members or customers swiftly and professionally, fostering a positive work environment for all parties involved.
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Trained and supervised spa staff on best practices, sales techniques and customer service.
- Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
Massage Therapist
Chiropractic Office
Fort Worth, TX
03.2016 - 01.2018
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Researched new techniques to stay up to date with trends and developments in massage therapy industry.
- Addressed specific client concerns through targeted therapeutic massage interventions.
- Maintained client treatment records and designed long-term care programs for return customers.
- Boosted repeat business through outstanding customer service and personalized massage experiences.
- Strengthened relationships with clients through active engagement in their health goals outside of massage sessions via social media or email communications.
- Educated clients on benefits of massage and recommended home care techniques.
- Collaborated with other healthcare professionals to develop treatment plans.
- Maintained accurate and up-to-date client records.
Education
GED -
Alvarado High School
Alvarado, TXMassage Therapy
CHCP
Fortworth 03.2016
Skills
- Hygiene and Sanitation
- Upselling Services
- Appointment Scheduling
- Continuing education
- Relationship Building
- Employee Training
- Product Knowledge
- Staff Supervision
Accomplishments
- Supervised team of 20 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
- Business Development - Initiated two key partnerships which resulted in revenue growth.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Created systems to maximize company efficiency.
Certification
- Managing people
- Managing difficult employees
- Sales
Timeline
Freelance Lash Technician
Ronnie Kuiken
03.2024 - Current
Spa Manager
Massage Life Center
01.2018 - Current
Massage Therapist
Chiropractic Office
03.2016 - 01.2018
GED -
Alvarado High School
Massage Therapy
CHCP