Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Zariah Clark

Peoria,Arizona

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

5
5
years of professional experience

Work History

Freelance Lash Technician

Myself
01.2022 - Current
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Kept workspace clean, organized and well-stocked for upcoming appointments.
  • Consulted with clients to understand desired look and discuss available lash options.
  • Addressed client questions, concerns and requests directly for maximum satisfaction.
  • Educated clients on how to clean and maintain lash extensions.
  • Worked with high attention to detail to complete precise, long-lasting lash looks.
  • Encouraged repeat business based on quality of service and strength of client relationships.
  • Utilized exceptional customer service skills throughout lash consultations and services.
  • Taught clients how best to care for lash extensions and prevent problems.
  • Followed strict safety standards to protect clients from injury or infection.
  • Maintained full schedule of appointments with over 12 clients per week

Patient Service Representative

Orthoarizona Foot And Ankle Institute
01.2021 - Current
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Verified insurance eligibility and coverage for patients.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Built and maintained positive working relationships with patients and staff.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Handled customer service inquiries in person, via telephone and through email.
  • Provided excellent customer service to patients and medical staff.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.

Crew Member

Wendys Fast Food
09.2018 - 06.2022
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Became familiar with products to answer questions and make suggestions.

Education

Bachelor of Science - Political Scient

Arizona State University
Tempe, AZ
05.2024

Associate of Science - Political Science

Maricopa Community Colleges - Glendale Community College
Glendale, AZ
05.2022

High School Diploma -

Liberty High School
Peoria, AZ
05.2020

Skills

  • Phone Inquiries
  • Word Processing
  • Trend Expertise
  • Chemical Applications
  • Comfort with Technology and Databases
  • Patient Appointment Management
  • Multi-Line Telephone Systems
  • Office Administration
  • Complex Problem-Solving
  • Quality Patient Care
  • Social Media Platforms
  • Educating Clients
  • Calendar Maintenance

Additional Information

Over the course of my senior year while attending Liberty High School, I was an intern at the Robert Ramirez Law Firm. I was in charge of filling out paperwork as well as speaking to potential clients of the firm. In addition, I made sure that all the new clients signed and received all the proper documents in order to be clients of the Robert Ramirez Law Firm.

Timeline

Freelance Lash Technician

Myself
01.2022 - Current

Patient Service Representative

Orthoarizona Foot And Ankle Institute
01.2021 - Current

Crew Member

Wendys Fast Food
09.2018 - 06.2022

Bachelor of Science - Political Scient

Arizona State University

Associate of Science - Political Science

Maricopa Community Colleges - Glendale Community College

High School Diploma -

Liberty High School

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Zariah Clark