Ronnie Portillo
Westlake,CA
Summary
Dynamic Sales Associate with a proven track record at H&M Hennes & Mauritz, adept in stock organization and showcasing exceptional communication skills. Excelled in team leadership, training employees, and enhancing customer satisfaction. Known for quickly adapting to roles and solving problems efficiently, significantly contributing to team targets and maintaining high standards of service.
Overview
3
3
years of professional experience
Work History
Sales Associate
H&M Hennes & Mauritz
Los Angeles, CA
06.2022 - Current
- Described merchandise and explained use, operation, and care.
- Handled customer complaints in a professional manner.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- I am known as the truck lead, making sure time frames are met in a timely and organized manner.
- Engaged customers in friendly, professional dialogue to determine needs.
- Provided accurate information about products, prices, and services.
- I handled the stock room, where I was able to rearrange and clean it to keep it maintained.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Greeted customers and provided exceptional customer service.
- Processed credit card transactions quickly and securely.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Worked with fellow sales team members to achieve group targets.
- Organized stockroom shelves according to size, color or style.
Education
Some College (No Degree) - Business Management
California State University
CASkills
- I adapt quickly to any position
- Stock organization
- Team leadership
- Training new employees
- Fitting room maintenance
- Excellent communication skills
- Calm demeanor
- Problem-solving
Accomplishments
- I was promoted to Truck lead giving me the ability to make sure my team completes the task at hand with the given time frames.
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Sales Associate
H&M Hennes & Mauritz
06.2022 - Current
Some College (No Degree) - Business Management
California State University
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