Ronnie Rivera
Menifee,CA
Summary
Dynamic Commercial Insurance Broker with a proven track record in the insurance industry specializing in tailored insurance solutions and risk analysis. Expert in policy negotiation and client relationship management, consistently exceeding sales targets through effective networking and cold calling strategies. Committed to delivering exceptional service and fostering client satisfaction.
Overview
21
21
years of professional experience
Work History
Commercial Insurance Broker
Nadine Kureghian Insurance Agency Inc.
10.2014 - Current
- Developed tailored insurance solutions to meet diverse client needs.
- Analyzed risk factors to provide accurate coverage recommendations.
- Cultivated strong relationships with clients through effective communication and support.
- Collaborated with underwriters to negotiate competitive policy terms and conditions.
- Generated leads through cold-calling, networking and other outreach methods.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Provided expert guidance on various commercial insurance products such as general liability, workers'' compensation, property, marine cargo, cyber liability policies among others.
Insurance Sales Manager
John Bebout, State Farm Insurance
08.2008 - 07.2014
- Developed and implemented strategic sales plans to drive revenue growth within the agency.
- Mentored and trained new agents on product knowledge, sales techniques, and customer service excellence.
- Analyzed market trends to identify opportunities for expanding insurance product offerings.
- Cultivated relationships with clients, ensuring high levels of satisfaction and retention rates.
Telemarketer/Inbound Call Center Representative
Empereon Marketing LLC
08.2004 - 06.2006
- Developed and maintained relationships with clients through effective communication techniques.
- Conducted market research to identify potential leads and customer needs.
- Utilized CRM software to track interactions and manage customer data efficiently.
- Trained new team members on telemarketing strategies and company protocols.
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
Education
High School Diploma -
Deming High School
Deming, NM05-2004
Skills
- Call center experience
- Risk analysis
- Bilingual in English/Spanish
- Policy negotiation
- Networking skills
- Cold calling strategies
Timeline
Commercial Insurance Broker
Nadine Kureghian Insurance Agency Inc.
10.2014 - Current
Insurance Sales Manager
John Bebout, State Farm Insurance
08.2008 - 07.2014
Telemarketer/Inbound Call Center Representative
Empereon Marketing LLC
08.2004 - 06.2006
High School Diploma -
Deming High School