Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
Senior Field Service Manger
Master Craft Cabinetry, LLC
232 North Marshall Industrial Avenue Marshall, Tx
01.2013 - Current
Managed on-site and off-site installation, repair, maintenance, and test tasks.
Followed safety procedures to avoid injuries in field.
Discussed and recommended service options with customers and explained costs involved.
Developed and implemented customized service plans to meet customer needs.
Collaborated with clients pertaining to schedules.
Managed field crews for installation and completion.
Resolved field issues caused by manufacturing plant.
Self-employed
Self
Austin, Tx
06.1996 - 12.2012
Planned and executed work with proper tools and materials to maximize productivity.
Read and interpreted blueprints to follow specifications of projects.
Completed installations of building structures, trim, flooring, and cabinetry.
Checked measurements and completed accurate cuts to prevent materials waste and maintain cost controls.
Collaborated with other construction workers to coordinate projects and streamline process.
Measured, drilled and sawed materials to perform successful home improvements.
Planned projects by identifying necessary equipment, tools, and required assistance.
Inspected job sites to identify potential hazards and establish protection and safety standards.
Calculated dimensions and amount of needed materials by accurately measuring job site and structures.
General Foreman
AMI
Las Vegas, Nevada
01.2010 - 02.2011
Worked alongside team to accomplish work goals according to schedule.
Kept teams properly supplied with materials, tools, plans and supplementary assistance to meet project deadlines.
Completed final walkthroughs at job sites to close out projects.
Prepared daily time cards and assisted in preparation of estimates and scope of work statements.
Performed job safety analysis on daily basis to mitigate risks for all workers and visitors to job sites.
Reviewed blueprints, specifications and drawings to fully understand project scope ahead of time.
Delivered project updates to superintendent and detailed issues that could halt work progress.
Ordered necessary supplies and materials required for installation of new work and remodeling of existing systems.
Led cross-functional teams to manage daily spare order processing, ensuring seamless coordination between service, stores, and finance teams. Maintained high order accuracy and reduced communication gaps across departments.Trained over 100+ service engineers on CRM workflows, POD updates, and return processes during HO commercial trainings. Improved field team compliance and reduced repeat errors by over 20%.Owned end-to-end order lifecycle, including documentation, dispatches, POD tracking, and MIS reporting with minimal supervision. Enabled faster turnaround and higher accuracy in daily operations.Acted as a central escalation point between field engineers, HO departments, and senior managers to resolve system and order-related issues. Reduced escalations by ensuring proactive resolution within SLA timelines.Managed return spare process and validations, driving a 25% reduction in turnaround time and improving system accuracy. Ensured proper coordination with service and stores for smooth transaction closures.Initiated Kaizen process improvements for workflow automation, documentation, and order validation. Reduced manual work by 30% and helped in faster issue identification.Collaborated with IT team to test and implement new CRM workflows and resolve service module-related bugs. Ensured seamless migration and better user experience for the service team.Created and presented MIS reports for weekly DRM meetings and management reviews. Supported data-driven decisions and provided insights on pending and completed orders.Monitored pending orders and stock validations daily across CFA locations. Achieved 15% reduction in follow-up delays by implementing checklist-based follow-ups.Handled distributor and spot-visit orders, ensuring compliance with internal policies and faster processing. Reduced lead time by 20% with improved documentation and follow-ups.Supervised stock accuracy across locations and led reconciliation activities with store teams. Brought down discrepancies by 15% through structured checking and documentation.Prepared CRM master data and validated engineer records for smooth CRM transition. Increased CRM accuracy by 25% before new system rollout.Managed price lists and quotations, communicating with teams to ensure correct rates and GST compliance. Prevented billing errors and improved customer satisfaction on pricing clarity.Maintained GEM and E-Invoice portal compliance, uploading documents accurately to meet government requirements. Ensured zero rejection in audits and smoother order execution for public sector clients.Followed up on loan spare recoveries, ensuring 95% payment recovery by accurate tracking and coordination with accounts. Reduced pending dues and ensured clean financial closure of orders. at Transasia Bio-Medicals LtdLed cross-functional teams to manage daily spare order processing, ensuring seamless coordination between service, stores, and finance teams. Maintained high order accuracy and reduced communication gaps across departments.Trained over 100+ service engineers on CRM workflows, POD updates, and return processes during HO commercial trainings. Improved field team compliance and reduced repeat errors by over 20%.Owned end-to-end order lifecycle, including documentation, dispatches, POD tracking, and MIS reporting with minimal supervision. Enabled faster turnaround and higher accuracy in daily operations.Acted as a central escalation point between field engineers, HO departments, and senior managers to resolve system and order-related issues. Reduced escalations by ensuring proactive resolution within SLA timelines.Managed return spare process and validations, driving a 25% reduction in turnaround time and improving system accuracy. Ensured proper coordination with service and stores for smooth transaction closures.Initiated Kaizen process improvements for workflow automation, documentation, and order validation. Reduced manual work by 30% and helped in faster issue identification.Collaborated with IT team to test and implement new CRM workflows and resolve service module-related bugs. Ensured seamless migration and better user experience for the service team.Created and presented MIS reports for weekly DRM meetings and management reviews. Supported data-driven decisions and provided insights on pending and completed orders.Monitored pending orders and stock validations daily across CFA locations. Achieved 15% reduction in follow-up delays by implementing checklist-based follow-ups.Handled distributor and spot-visit orders, ensuring compliance with internal policies and faster processing. Reduced lead time by 20% with improved documentation and follow-ups.Supervised stock accuracy across locations and led reconciliation activities with store teams. Brought down discrepancies by 15% through structured checking and documentation.Prepared CRM master data and validated engineer records for smooth CRM transition. Increased CRM accuracy by 25% before new system rollout.Managed price lists and quotations, communicating with teams to ensure correct rates and GST compliance. Prevented billing errors and improved customer satisfaction on pricing clarity.Maintained GEM and E-Invoice portal compliance, uploading documents accurately to meet government requirements. Ensured zero rejection in audits and smoother order execution for public sector clients.Followed up on loan spare recoveries, ensuring 95% payment recovery by accurate tracking and coordination with accounts. Reduced pending dues and ensured clean financial closure of orders. at Transasia Bio-Medicals Ltd
Team Leader, Senior Field Service Manager/ Senior Field Engineer at Onto Innovation KoreaTeam Leader, Senior Field Service Manager/ Senior Field Engineer at Onto Innovation Korea