Summary
Overview
Work History
Education
Skills
Websites
Timeline
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BRYAN MYERS

Austin,TX

Summary

Senior Client Service Manager offering 7+ year track record of cultivating customer loyalty and retention. Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. Superb analytical skills leveraged to proactively improve customer service processes and garner stellar customer feedback.

Overview

8
8
years of professional experience

Work History

Senior client service manger

Zengistics
07.2021 - Current
  • Identify factors which influence business performance and recommend actions to improve profitability and/or enhance revenue
  • Independently oversee and manage large or complex accounts and bring t entire team together to formulate procedure and go to market strategy, when necessary
  • Provide support and assistance to marketing, sales and account executive teams for upselling opportunities
  • Coordinate and assist clients with strategic planning, setting goals and objectives, renewal planning and establishing timelines
  • Serve as primary escalation contact for client resolution of issues
  • Develop and deliver detailed, accurate and timely revenue forecasts to management.
  • Increased sales by 20%
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Acted as a team leader in group projects, delegating tasks and providing feedback
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks

Sales Executive/Account Manager

LINQ Transport
08.2019 - 01.2021
  • Prospecting, solution design, implementation, and account management
  • Manage day to day operations for book of business
  • Pricing and creating cost-based pricing process
  • This includes fixed and variable cost, total transaction amount and profit analysis
  • Providing top of industry account management as main point of contact for customers.
  • Providing analysis of customer data to identify business needs and execute on closing.

Carrier Sales

CH Robinson
06.2015 - 01.2019
  • Manage carrier’s capacity and grow their fleet
  • Consulting carriers on day-to-day basis on what to improve their company and maximize on revenue
  • Problem solve while continuing to push growth with customers and carriers.

Education

Bachelor of Arts - Marketing and Management

University of Mary Hardin-Baylor
Belton, TX
05.2015

Skills

  • Supply Chain Management
  • Digital Communication
  • Management Systems
  • Statistical Analysis and Data Mining
  • Smart Contract Development
  • PowerPoint and giving sales presentations
  • Business Development
  • Marketing Strategy
  • Proficient in HubSpot Sales, Pipedrive & Salesforce

Timeline

Senior client service manger

Zengistics
07.2021 - Current

Sales Executive/Account Manager

LINQ Transport
08.2019 - 01.2021

Carrier Sales

CH Robinson
06.2015 - 01.2019

Bachelor of Arts - Marketing and Management

University of Mary Hardin-Baylor

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