Ronnie White
Brockton,Ma
Summary
More than 10 years of customer services
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Expeditor
Dana Farber
03.2021 - Current
- Streamlined order processing by implementing efficient scheduling and tracking systems.
- Improved delivery times by closely monitoring and prioritizing urgent orders.
- Enhanced communication between departments to ensure seamless order management and fulfillment.
- Reduced inventory discrepancies by maintaining accurate records of materials and supplies.
- Collaborated with suppliers for timely delivery, minimizing production delays.
- Boosted customer satisfaction by resolving issues promptly and providing regular updates on order status.
Courier
VPNE/DFCI
01.2012 - 03.2021
- Operate vehicle for the delivery of mail, supplies and materials
- Ensured the safety of packages by properly handling fragile items during transportation and storage.
- Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
- Maintain route to ensure prompt delivery to all Children’s Hospital- Dana Farber locations
- Perform mailroom duties
- Provide customer service by giving required information
- Communicate with main office through a mobile devise
- Maintain daily delivery record activity log.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
Department Service Representatives
Mintz Levin Law Firm
03.2009 - 01.2012
- Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
- Streamlined customer service processes for improved efficiency and reduced response times.
- Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
- Collaborated with cross-functional teams to enhance overall client experience and satisfaction levels.
- Delivered outstanding support, assisting customers in navigating complex product offerings and services.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Served as key point-of-contact for clients experiencing technical difficulties, offering prompt resolutions to minimize downtime.
Department Service Representative
Merill/WilmerHale
01.2005 - 01.2012
- Various of tasks from shipping and receiving, printer/ copier technical support
- Inter office courier
- Insuring all packages had three invoices the correct value and the correct address in order to ship these packages internationally on the everyday basis
- Provide direct customer service
- Documented provision of administrative service
- Examined documents for completeness accuracy, and conformance to standards
- Filed and retrieved paper documents and related materials
- Ensured pricing was accurate in order to ship packages.
Education
Business Admin Assc. -
Roxbury Community College
Graduate -
Boston English High
Skills
- Active Listening
- Communication
- Computer Skills
- Customer Service
- Interpersonal Skills
- Leadership
- Management Skills
- Problem-Solving
- Time Management
- Process Facilitation
- Inventory Control
- Production Control
- Quality Control
- Strong Organization
- Shipping Logistics
- Transportation Management
- Shipment Scheduling
- Menu Offering Knowledge
- Shipping and Receiving
References
Available upon request
Timeline
Expeditor
Dana Farber
03.2021 - Current
Courier
VPNE/DFCI
01.2012 - 03.2021
Department Service Representatives
Mintz Levin Law Firm
03.2009 - 01.2012
Department Service Representative
Merill/WilmerHale
01.2005 - 01.2012
Business Admin Assc. -
Roxbury Community College
Graduate -
Boston English High
Similar Profiles
Nicholas InocentesNicholas Inocentes
Public Safety Officer at Dana FarberPublic Safety Officer at Dana Farber
Adam FrindrichAdam Frindrich
Cancer Biology Research Summer Intern at Dana-Farber Cancer Institute - Harvard Medical SchoolCancer Biology Research Summer Intern at Dana-Farber Cancer Institute - Harvard Medical School
Sameer Ahmad RajputSameer Ahmad Rajput
Bioinformatics Internship at Dana-Farber Cancer Institute, Harvard UniversityBioinformatics Internship at Dana-Farber Cancer Institute, Harvard University