Katerin Romero Martinez
Brentwood,NY
Summary
Dynamic and detail-oriented professional with extensive experience at IHOP, excelling in guest service and restaurant operations. Proven ability to enhance dining experiences through effective communication and strong organization. Skilled in meal coordination and menu memorization, consistently improving service efficiency and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Expeditor
IHOP
Bay Shore, NY
07.2023 - Current
- Coordinated timely delivery of food and supplies to ensure operational efficiency.
- Communicated effectively with kitchen staff to streamline order processing and improve service speed.
- Assisted in training new team members on best practices for order expediting.
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
Host
IHOP
Bay Shore, NY
07.2023 - Current
- Coordinated guest reception and seating arrangements to maintain a hospitable atmosphere.
- Implemented efficient waitlist strategies to maximize table turnover while maintaining high levels of guest satisfaction.
- Analyzed guest preferences and provided informed menu recommendations to improve dining experiences.
- Addressed customer questions concerning hours of operation, seating availability, and menu selections to ensure informed decision-making.
- Enhanced customer experience by swiftly handling reservations and to-go orders, resulting in reduced wait times and improved service efficiency. Successfully addressed customer queries, contributing to a positive and informed dining experience.
- Coordinated efforts with servers, food runners, and bussers to uphold cleanliness and readiness of dining space for all patrons.
Server
IHOP
Bay Shore, NY
07.2023 - Current
- Monitored and maintained dining area cleanliness and organization throughout service shifts.
- Managed payment transactions with attention to detail, leveraging POS system to improve overall transaction speed.
- Implemented rapid adaptations to menu modifications and promotional initiatives to maintain high service standards.
- Attended to customer needs by serving food and beverages swiftly and attentively.
- Executed order placement, billing management, and complimentary item coordination through POS system to streamline service operations.
- Oversaw preparation of dining area during opening and closing to maintain efficient service flow.
- Streamlined communication with kitchen staff to enhance the speed and accuracy of food preparation and delivery.
- Advised customers on safe food choices for dietary restrictions and intolerances, ensuring collaboration with kitchen staff to provide suitable alternatives.
Education
High School Diploma -
Brentwood Highschool
Brentwood, NY06.2023
Skills
Guest service
Strong organization
Menu memorization
Food presentation
Restaurant operations
Guest needs assessment
Meal coordination
Active listening
Multitasking
Teamwork and collaboration
Customer service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Expeditor
IHOP
07.2023 - Current
Host
IHOP
07.2023 - Current
Server
IHOP
07.2023 - Current
High School Diploma -
Brentwood Highschool