Summary
Overview
Work History
Education
Skills
Timeline
Generic
Ronniece Brown

Ronniece Brown

Antioch ,TN

Summary

Driven leader with proven track record of success in developing and implementing strategies to grow and improve business operations. Highly organized and possesses excellent communication and interpersonal skills. Effectively collaborates with colleagues and builds strong relationships.

Overview

12
12
years of professional experience

Work History

Assistant Head Coach

Nike
04.2024 - Current
  • Participated in Interviews - Coach, Specialist and etc.
  • Successfully participated in mentoring for the Track Stretch Retail Program at Nike
  • Responded to customer requests for products, services, and company information.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded proactively and positively to rapid change.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Trained staff on operating procedures and company services.

Talent, Teaming & Development Coach

Nike
10.2022 - 03.2024
  • Completed talent acquisition and management for 50+ internal and external placements.
  • Instituted effective strategies for recruiting and managing diverse talent roster.
  • Sourced candidates to identify and attract potential candidates for open positions.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Specialist of Athlete Services & CE

Nike
10.2021 - 10.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Established team priorities, maintained schedules and monitored performance.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.


Athlete - Seasonal, PT & FT

Nike
10.2020 - 10.2021


  • Maintained clean sales floor and straightened and faced merchandise.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Trained and supervised new employees to use
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Server/Event Planner

Matchboxfoodgroup
09.2019 - 02.2021
  • Coordinated schedules and timelines for events.
  • Coordinated with participating vendors during event planning.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.


Team Lead & Manager

Burger King
03.2013 - 02.2019
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Took orders, prepared meals, and collected payments.
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
  • Collaborated with team members to complete orders.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Assisted other team members to achieve goals.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Delivered complete food orders to guests and confirmed customer satisfaction with completed order.
  • Reduced customer wait times by quickly operating customer window and sales register.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Monitored and replenished food and supplies stock at counter, in customer dining area and in food preparation area.
  • Cooked and prepared foods and monitored food production according to quality and sanitation standards.

Education

Bachelor of Arts - Business Administration

Bowie State University
Bowie, MD

Skills

  • Event Planning
  • Customer Satisfaction
  • Learning Strategies
  • Strategic Decision-Making
  • Performance Improvement
  • Manager Coaching and Training
  • New Employee Onboarding
  • Team Collaboration
  • Team Relationships
  • Training Resources
  • Employee Performance Evaluations
  • Individual Trainings

Timeline

Assistant Head Coach

Nike
04.2024 - Current

Talent, Teaming & Development Coach

Nike
10.2022 - 03.2024

Specialist of Athlete Services & CE

Nike
10.2021 - 10.2022

Athlete - Seasonal, PT & FT

Nike
10.2020 - 10.2021

Server/Event Planner

Matchboxfoodgroup
09.2019 - 02.2021

Team Lead & Manager

Burger King
03.2013 - 02.2019

Bachelor of Arts - Business Administration

Bowie State University

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Ronniece Brown