Ronniel Bato
Tacoma,WA
Summary
Efficient CSA with a proven track record of high productivity and swift task completion. Specialized in customer service management, conflict resolution, and data entry. Excel in communication, teamwork, and adaptability for seamless operations and positive customer interactions.
Overview
6
6
years of professional experience
Work History
CSA
Delta Air Lines, Inc
SEATTLE, WA
09.2021 - Current
- Ability to work in a fast-paced and demanding environment.
- Monitored security checkpoints to ensure safety of passengers and staff members alike.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Verified passenger documentation ensuring compliance with applicable laws and regulations.
- Greeted passengers and provided information about departure and arrival times.
- Processed payment transactions utilizing point of sale systems.
Supervisor
Pacific Aviation LLC
SEATTLE, WA
07.2018 - 09.2021
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Ensure station is in compliance with all current security directives and corporate safety measures.
- Collaborate with leaders of all associated departments and tractors to ensure timely recovery of delayed flights.
- Provide instructions and guidance to area employees to sustain flight schedules, changes, arrival, departure, etc.
Education
High School Diploma -
SREI
Philippi, WV03-2014
Some College (No Degree) - Information Technology
UPHSL
PHILIPPINESSkills
- Detail-oriented
- Flexible
- Staff Management
- Bilingual in English and Tagalog
- Strong Work Ethic
- Training and Development
- Team Collaboration
- Data Entry
Timeline
CSA
Delta Air Lines, Inc
09.2021 - Current
Supervisor
Pacific Aviation LLC
07.2018 - 09.2021
High School Diploma -
SREI
Some College (No Degree) - Information Technology
UPHSL
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