RONNIKA PETTIES
Paramount,CA
Summary
Seeking to obtain a position that allows me to not only utilize my qualifications, but also gain additional knowledge to enhance my job performance and working ability.
Accustomed to working in fast-paced environments with the ability to think quickly and successfully in various situations. I also posses excellent interpersonal skills that allows me to work well with others.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Customer Care Agent
United States Postal Service, USPS
10.2015 - Current
- Handles inbound and outbound customer contacts including but not limited to voice, emails and online chat; listens actively to determine customer needs and answers questions. Demonstrates courtesy, patience and professionalism while providing information to customers.
- Researches information to answer and respond to customer inquiries pertaining to USPS products and services using a telephone, computer, electronic reference tools, the internet scripts and manuals.
- Take immediate action on service requests and provides first contact resolutions that are clear, meets the customer?s needs, and confirms the customer's understanding of the solution in accordance with contact center service standards and guidelines. Identifies concerns and routes to the appropriate postal department to address escalated customer and service issues.
- Applies USPS customer service standards on each type of contact to suggest appropriate USPS products and services, to educate customers, and maximize up-sell opportunities.
- Through customer dialog and probing, identifies opportunities and suggests appropriate shipping and mailing solutions to meet their business needs; escalates to the Sales organization for follow up.
- Determines complexity of inquiry and if it should be escalated and routes inquiry in a timely manner.
- Identifies and reports unusual or repetitive customer inquiries, complaints or areas of misinformation to Agent Leads and Supervisors.
- Creates a record of the type of contact in a computerized tracking system for referral and historical purposes.
Accounting Clerk
Unitrans International Corp.
01.2012 - Current
- Compiles and sorts documents, such as invoices and checks, substantiating business transactions
- Distribute mail
- Order Supplies
- Billing for foreign agents
- Reconciles bank statements
- Reconciles report discrepancies and problems
- Computes and records charges, refunds, cost of lost or damaged goods, freight charges, and similar items
- Process payable invoices for all locations
- Prepare wires for foreign agents
- Process Dock and Roll for various airlines
- Responsible for weekly check run
- Importing of CASS.
Administrative Asst.
Clean Harbors
01.2010 - 01.2011
- Scan and Process Manifests
- Process payroll
- Update driver worksheets daily
- Process reports for incoming/outgoing waste
- Manage files for various departments.
Agent
Bax Global
01.2006 - 01.2008
- Respond to customer service and rate quote inquiries
- Book shipments for air export
- Check confirmations on board for international outgoing shipments
- Provide daily reports for the status of medical reagents, dangerous goods and shipping inventory
- Keep inventory of incoming products.
Customer Service Representative
Bank of the West
01.2001 - 01.2006
- Assist customers with their daily banking transactions
- Greet customers daily
- Recommend other products and services
- Order supplies and cash needed weekly.
Education
Bachelor of Science in Human Services -
University of Phoenix
Gardena, CA12.2008
Associate in Arts Degree -
El Camino College
Compton, CA12.2004
Diploma -
Compton Senior High School
Compton, CA12.1999
Skills
- Call center experience
- Payment Processing
- Typing Speed
- CRM Software
Certification
- Child Development Associate (CDA) Certificate
Timeline
Customer Care Agent
United States Postal Service, USPS
10.2015 - Current
Accounting Clerk
Unitrans International Corp.
01.2012 - Current
Administrative Asst.
Clean Harbors
01.2010 - 01.2011
Agent
Bax Global
01.2006 - 01.2008
Customer Service Representative
Bank of the West
01.2001 - 01.2006
Bachelor of Science in Human Services -
University of Phoenix
Associate in Arts Degree -
El Camino College
Diploma -
Compton Senior High School
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