Ronnika D Driver
Waldorf,MD
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Rail Traffic Controller Trainee
WMATA
Alexandria, VA
08.2024 - Current
- Reduced delays in train movements by closely monitoring track conditions and promptly addressing issues.
- Achieved high levels of customer satisfaction through reliable service delivery and prompt resolution of concerns or complaints.
- Safeguarded company assets by overseeing the proper use of equipment, tools, and resources related to rail traffic control operations.
- Ensured timely arrival and departure of trains by coordinating with dispatchers, yard masters, and train crews.
- Optimized train schedules for maximum resource utilization and minimal conflicts between multiple routes.
- Managed emergency situations effectively, ensuring the safety of all personnel involved while minimizing disruption to train services.
- Maintained accurate records related to train movements, incidents, maintenance activities, and other relevant documentation requirements.
- Enhanced rail traffic efficiency by implementing effective scheduling and routing strategies.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
- Participated in industry workshops and seminars, continuously expanding professional knowledge and skills.
Train Operator
Washington Metropolitan Area Transit Authority, Metro
08.2023 - 08.2024
- Added or detached loads by coupling or uncoupling cars.
- Managed communications flow to employees and customers regarding departures, arrivals, delays and closures.
- Maintained records of train movements, daily logs and train performance reports.
- Directed operations during disruptions in service, providing for diversion of trains, adding stops and connections, general train movements and flow of information to crews and customers.
- Monitored commission hour operations to coordinate with field supervisors for mechanical or infrastructure breakdowns.
- Implemented safe environment and adherence to guidelines of company safety policies and procedures..
- Coordinated information with other departments relative to inadequacies or inefficiencies in operations, manipulations or schedules.
- Reviewed, analyzed and investigated operational problems, correcting when appropriate and calling to attention of supervisor or manager when necessary.
- Inspected tracks to identify faults such as broken rails or malfunctioning switches.
- Reported arrival and departure times, train delays and time on duty.
- Followed current orders to smoothly couple, uncouple and switch rail cars.
Transit Bus Operator
Washington Metropolitan Area Transit Authority, WMATA
07.2018 - 04.2023
- Safely operate the bus according to WMATA Safety Operating Procedure, reducing risk of onboard occurrences and service interrupting accidents
- Complete and submit all written reports by the end of each work day concerning passengers,accidents, and bus conditions
- Report to work,full uniform,at assigned time,with all credentials ready
- Sign-on/off bus at the beginning and end of each block
- Providing BOCC with accurate Bus information, improving on-time performance
- Provide excellent customer service by anticipating and meeting the needs of customers, such as providing directions, accommodate seniors and persons with disabilities
- Allowing additional time for patrons to be seated, and apply safety harness to secure wheelchair when requested
- Accepted and processed fares.
- Provided information about routes, destinations and timelines to inform passengers.
- Operated with safety and skill to avoid accidents and delays.
- Followed company policies and procedures and maintained compliance with standards.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Transported customers to and from Location.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
Education
Certified Dental Assistant -
Fortis College
Landover, MDGeneral
Central High School
Capitol Heights, MD06.2011
Skills
- Bus Operating-5 years
- Customer Service-10 years
- Coupling and Uncoupling
- Friendly, Positive Attitude
- Self-Directed
- Troubleshooting
- Customer Relations
- Organization
- Heavy Machine Operation
- Emergency Response
Additional Information
- CERTIFICATIONS/LICENSES , Commercial Drivers License -Class B (P) Business Writing
- RWP Level 4
Certification
- Certified Train Operator ,Metro -August 2023
Timeline
Rail Traffic Controller Trainee
WMATA
08.2024 - Current
Train Operator
Washington Metropolitan Area Transit Authority, Metro
08.2023 - 08.2024
Transit Bus Operator
Washington Metropolitan Area Transit Authority, WMATA
07.2018 - 04.2023
Certified Dental Assistant -
Fortis College
General
Central High School