Ron'Nira Solomon
Ewing
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Healthy Kids Pediatric Group
11.2023 - 02.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Checked patient insurance, demographic, and health history to keep information current
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages
- Enhanced patient experience by maintaining clean, organized reception area
- Completed accurate and timely data entry.
Secretary's Assistant
Buy Smart Motors
01.2022 - 03.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Responded to inquiries from callers seeking information
- Kept reception area clean and neat to give visitors positive first impression
- Provided clerical support to company employees by copying, faxing, and filing documents
- Offered technical support and troubleshot issues to enhance office productivity
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Retail • Paint Sales Associate• Cashier
Home Depot
09.2020 - 06.2021
- Assisted customers by answering questions and fulfilling requests
- Increased sales by offering advice on purchases and promoting additional products
- Greeted all customers warmly to build welcoming and positive atmosphere within store
- Helped customers complete purchases, locate items, and join reward programs
- Worked closely with shift manager to solve problems and handle customer concerns
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Customer Service Rep • Product Packager
Jean Amour Couture
03.2020 - 08.2020
- Handled customer inquiries and suggestions courteously and professionally
- Updated account information to maintain customer records
- Processed customer service orders promptly to increase customer satisfaction
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Retail • Cashier
Marrazzo's Market
03.2019 - 06.2020
- Customer Service
- Attended to customer complaints and processed product return or replacement requests
- Kept customer spaces clean, neat and organized for maximum appeal
- Recommended appropriate services to customers and helped overcome objections with persuasive communication style
- Distributed information to in-store guests and answered questions to serve needs and drive sales
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Investigated and resolved customer inquiries and complaints quickly.
Retail• Cashier
Six Flags Great Adventure
03.2018 - 08.2018
- Customer Service
- Resolved customer complaints and maintained clean and tidy checkout area
- Met customer service goals and exceeded customer expectations
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store
- Processed customer orders and accurately handled payment transactions
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Accomplishments
- Achieved employee of the month title serval times working at Home Depot and Buy Smart Motors.
Education
High School Diploma -
Ewing High School
Ewing, New Jersey06.2021
No Degree -
Mercer County Community College
Mercer, New Jersey06.2020
Skills
- Computers and Technology
- Customer Inquiries
- Document and File Management
- Call Reception
- Office Supplies and Inventory
- Database Entry
- Multitasking and Time Management
- Customer Service
- Organizing and Categorizing Data
- Office Administration
- Appointment scheduling
Timeline
Medical Receptionist
Healthy Kids Pediatric Group
11.2023 - 02.2024
Secretary's Assistant
Buy Smart Motors
01.2022 - 03.2023
Retail • Paint Sales Associate• Cashier
Home Depot
09.2020 - 06.2021
Customer Service Rep • Product Packager
Jean Amour Couture
03.2020 - 08.2020
Retail • Cashier
Marrazzo's Market
03.2019 - 06.2020
Retail• Cashier
Six Flags Great Adventure
03.2018 - 08.2018
No Degree -
Mercer County Community College
High School Diploma -
Ewing High School
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