RONNY AYBAR
Yonkers
Summary
Developed strong leadership, organizational, and customer service skills in fast-paced retail environment, seeking to transition into new field. Demonstrates expertise in team management and operational efficiency, with focus on achieving business objectives. Committed to leveraging these transferable skills to deliver results in new and dynamic role.
Overview
17
17
years of professional experience
Work History
Xfinity Store Manager
Comcast
02.2018 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed inventory control, cash control, and store opening and closing procedures.
- Drove regional sales growth, implementing innovative marketing strategies and cultivating key partnerships.
Retail Sales Team Lead
Time Warner Cable-Spectrum
03.2010 - 12.2017
- Increased sales volume by effectively training and motivating retail sales team members.
- Improved staff retention rates by implementing comprehensive onboarding processes and ongoing support systems.
- Oversaw daily cash management, ensuring accurate accounting and minimizing discrepancies.
- Enhanced customer experience by addressing concerns promptly and providing exceptional service.
- Developed strong rapport with customers and created positive impression of business.
Customer Service Lead
Statue of Liberty
06.2008 - 01.2010
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Exceeded performance goals consistently through effective communication and problem-solving skills.
Call Center Customer Service Representative
Cablevision
09.2007 - 06.2008
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
Education
Diploma - Business Ccommunication
Colegio Tecnologico Dominicano
05-2023
Skills
- Sales target achievement
- Training and mentoring
- Team leadership
- Teamwork and collaboration
Languages
Spanish
Full Professional
Timeline
Xfinity Store Manager
Comcast
02.2018 - Current
Retail Sales Team Lead
Time Warner Cable-Spectrum
03.2010 - 12.2017
Customer Service Lead
Statue of Liberty
06.2008 - 01.2010
Call Center Customer Service Representative
Cablevision
09.2007 - 06.2008
Diploma - Business Ccommunication
Colegio Tecnologico Dominicano
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