Belinda Shults
De Soto,IL
Summary
Experienced retail management professional focused on driving store performance through effective team collaboration and strategic planning. Skilled in inventory management, customer service, and staff development, ensuring consistent operational success. Known for adaptability and reliability in meeting changing business needs, while maintaining high standards and achieving results.
Overview
12
12
years of professional experience
Work History
Retail Store Manager
Torrid
Carbondale, IL
06.2024 - 03.2026
- Led daily store operations, ensuring optimal customer service and sales performance.
- Developed and implemented strategic merchandising plans to enhance product visibility.
- Trained and mentored staff on effective sales techniques and customer engagement strategies.
- Analyzed sales data to identify trends, driving inventory management and replenishment decisions.
- Collaborated with marketing team to execute promotional campaigns and events in-store.
- Managed budgeting processes, controlling expenses while maximizing profitability targets.
- Fostered a positive team environment, enhancing employee morale and retention rates.
- Conducted regular performance evaluations, providing constructive feedback for continuous improvement efforts.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
Store Manager
Rue 21
Carbondale, IL
10.2022 - 06.2024
- I drive a consistent customer experience by ensuring conversion driving behaviors and maintaining an efficient and friendly cash wrap experience for each customer. This is accomplished primarily through sales education to employees at every level. Driving business on the sales floor to convert customers into sales by working with, supervision, and demonstrating effective selling to team members is the main goal. In order to increase sales figures, I oversee training and education of sales procedures so that all associates can deliver consistent knowledge about the product to the customer. I also lead in asset prevention awareness within the store. To maintain the highest volume sales possible, I ensure that the appearance of the store is within the visual, marketing, and company standards.
- I Monitor and adjust employee hours to stay within 100% of store standards in order to maximize team selling while maintaining profit control.
Wellness Specialist
Consume
Marion, IL
06.2021 - 10.2022
- Welcome customers, operate a cash register to process cash and debit transitions. Counting daily inventory, cleaning and organizing the store. Use time efficiently when not serving customers. Have knowledge of strains and diverse products that we carry. Certified Illinois state Cannabis Dispensary Agent.
Assistant Store Manager/Customer Experience
Justice/Ascena Retail
Carbondale, IL
02.2016 - 08.2020
- Assistant store manager supervision customer experience, loyalty programs.
- Training up to 15 associates to increase sales volume while driving conversion.
- Insuring the appearance of the store through visual merchandising, marketing, and floor-sets.
- Opening and closing stores, balancing cash registers, and making daily deposits into Smart Safe.Ordering change, ensuring accurate cash handling logs with Garda.
Dept. Specialist
Old Navy
Cape Girardeau, MO & Carbondale, IL
10.2013 - 02.2016
- Operating as Sales and Service Leader to drive customer service and conversion while assisting customers. Overseeing incoming products and merchandising the items in the correct departments per company policies. Training employees on the use of the register, handling money, credit card and store credit card transactions. Processing markdowns, re-signing stores for promotional events, cleaning, assisting with inventory, and insuring loss prevention.
Education
Southeast Missouri State University
05.2015
Skills
- Store Management
- Store operations
- Sales strategy development
- Staff training and development
- Sales target achievement
- Training and mentoring
- Sales strategy implementation
- Decision-making skill
- Dependable and reliable
- Sales growth
- Visual merchandising
- Shift scheduling
- Merchandise planning
- Shrinkage control
Timeline
Retail Store Manager
Torrid
06.2024 - 03.2026
Store Manager
Rue 21
10.2022 - 06.2024
Wellness Specialist
Consume
06.2021 - 10.2022
Assistant Store Manager/Customer Experience
Justice/Ascena Retail
02.2016 - 08.2020
Dept. Specialist
Old Navy
10.2013 - 02.2016
Southeast Missouri State University