Ronrica Wilson
Richardson
Summary
Dynamic professional with a proven track record at Legacy Avenue Wealth Academy, excelling in enhancing client connections and providing tailored insurance solutions. Skilled in strategic problem-solving and customer engagement, consistently achieving sales targets while fostering strong relationships. Committed to delivering exceptional service and maintaining high levels of client satisfaction.
Overview
9
9
years of professional experience
Work History
Independent Insurance Agent
Legacy Avenue Wealth Academy
09.2020 - Current
- Enhanced client satisfaction by providing personalized insurance solutions and excellent customer service.
- Developed and maintained professional relationships with other industry professionals, such as real estate agents, to provide a well-rounded approach to client service.
- Organized regular client outreach initiatives such as seminars and workshops to educate potential customers on insurance products and services offered.
- Provides accounts without market loss exposure, consistently meeting or exceeding sales targets while maintaining high levels of customer satisfaction.
Patient Care Coordinator
Walmart Mail Order Pharmacy
12.2023 - 01.2025
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling prescription deliveries and managing patient refills and new prescriptions.
- Streamlined communication between patients and insurance providers, ensuring timely responses to inquiries and concerns.
Certified Nursing Assistant
Arbor Nursing
07.2020 - 12.2022
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Car Salesperson
Hyundai Of Orange Park
06.2018 - 12.2022
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Assistant Manager
PenserSC
02.2016 - 05.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored semi-trucks load intake and records, increasing accuracy, and reducing discrepancies.
Education
LICENSE - Financial Services
Florida Department of Insurance
Jacksonville09-2020
LICENSE - Certified Nursing Assistant
ACUMEN
Jacksonville, FL06-2020
High School Diploma -
Frank H Peterson Academies of Technology
Jacksonville05-2012
Skills
- Enhancing client connections
- solution strategist
- Skilled in developing tailored recommendations
Timeline
Patient Care Coordinator
Walmart Mail Order Pharmacy
12.2023 - 01.2025
Independent Insurance Agent
Legacy Avenue Wealth Academy
09.2020 - Current
Certified Nursing Assistant
Arbor Nursing
07.2020 - 12.2022
Car Salesperson
Hyundai Of Orange Park
06.2018 - 12.2022
Assistant Manager
PenserSC
02.2016 - 05.2018
LICENSE - Financial Services
Florida Department of Insurance
LICENSE - Certified Nursing Assistant
ACUMEN
High School Diploma -
Frank H Peterson Academies of Technology
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