Roobi Khan
Archdale,North Carolina
Summary
Accomplished Manager and Customer Service Representative with a proven track record at TTEC and One Stop Grocery. Excelled in complaint resolution and Microsoft Excel, enhancing customer satisfaction and operational efficiency. Skilled in motivating teams, managing high-stress situations, and leveraging professional telephone demeanor to build rapport, significantly improving loyalty and business profitability.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
TTEC
08.2020 - 05.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Manager
One Stop Grocery
01.2014 - 12.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Education
Associate - Health Information Technology
Davidson County Community College
Lexington, NC05.2009
Diploma - HIT
High Point Central High School
High Point, NC06.2006
Skills
- Microsoft Excel
- Complaint resolution
- Customer satisfaction measurement
- Professional telephone demeanor
- Follow-up skills
- Documentation
- Multi-line phone talent
- Building rapport
Languages
Urdu
Native or Bilingual
Timeline
Customer Service Representative
TTEC
08.2020 - 05.2021
Manager
One Stop Grocery
01.2014 - 12.2018
Associate - Health Information Technology
Davidson County Community College
Diploma - HIT
High Point Central High School
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