Roodeline Charles
Trenton
Summary
Dynamic and customer-focused professional with a proven track record in retail sales and customer service excellence at Macy's. Skilled in POS system operations and adept at fostering teamwork, I excel in creating memorable shopping experiences, leading to significant customer loyalty. Demonstrates exceptional problem-solving abilities and a friendly demeanor, ensuring high customer satisfaction and repeat business.
Developed adaptability and customer service skills in fast-paced retail environment, with focus on providing excellent customer experiences. Leveraged communication and problem-solving abilities to resolve customer issues and enhance satisfaction. Seeking to transition into new field, bringing strong foundation in teamwork and customer engagement.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate
Macy's
11.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Performed cash, card, and check transactions to complete customer purchases.
Culinary Associate
Sesame Place
10.2024 - 11.2024
Cashier
7-eleven
02.2023 - 01.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
GED -
Mercer County Community College
Trenton, NJ08.2024
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Customer assistance
- Cash handling
- Retail sales
- POS system operations
- Product recommendations
- Order processing
- Fashion sense
- Friendly and outgoing
- Customer follow-up
- Verbal and written communication
- Gift card management
- Returns and exchanges
Timeline
Retail Sales Associate
Macy's
11.2024 - Current
Culinary Associate
Sesame Place
10.2024 - 11.2024
Cashier
7-eleven
02.2023 - 01.2024
GED -
Mercer County Community College
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