Rooney Aago

Market Assessment and Compliance Management:

During the market manager’s absence, I conducted thorough market assessments, conducted store tours, and effectively communicated with various teams to address potential challenges. I collaborated with the control substance team to address compliance issues and ensure that the market team was well-informed of the company’s policies and procedures.

Pharmacy Management and Team Development:

I mentored and coached pharmacy managers in two locations, resulting in a significant improvement in team engagement and retention rates. Additionally, I achieved a 100% compliance rate during state pharmacy inspections over four consecutive years by implementing rigorous training protocols for staff and conducting regular audits.

Patient Education and Safety:

I educated patients on potential drug interactions, side effects, and optimal administration methods. Furthermore, I monitored and managed pharmacy staff performance to maximize productivity and enhance customer satisfaction.

Leadership and Team Management:

I led a high-performing team of pharmacists and technicians, ensuring exceptional patient care and service delivery. I also trained pharmacy interns and newly hired technicians, contributing to their professional development.

Customer Complaint Resolution and Financial Management:

I addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to effectively resolve issues. Additionally, I managed budgetary responsibilities, controlling expenses to optimize profitability without compromising the quality of care.

Customer-Centric Environment and Employee Growth:

I cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients. I actively participated in the hiring process, identifying top talent that contributed to the team’s success in providing outstanding pharmaceutical care services.

Employee Growth and Development:

I supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources.

Strong Relationships and Compliance:

I developed strong relationships with healthcare providers, ensuring seamless coordination of care for patients. I enforced pharmacy regulations and maintained up-to-date records of all medications dispensed.

Daily Operations and Procurement:

I collaborated with store managers to maintain daily operations. I oversaw procurement processes to ensure adequate stock levels while minimizing waste from expired products.

Patient Safety and Drug Utilization:

I enhanced patient safety by conducting thorough drug utilization reviews and monitoring potential drug interactions.

Workflow Optimization:

I optimized workflow processes to reduce turnaround time for prescription fulfillment while maintaining accuracy.

• Enhanced team communication by establishing regular meetings focusing on performance metrics, best practices, and continuous improvement strategies.
• Increased revenue through effective promotions, marketing strategies, and cross-selling initiatives.
• Expanded business opportunities by cultivating partnerships with local medical facilities and organizations.
• Developed policies and procedures for effective pharmacy management.
• Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
• Facilitated community outreach events promoting health awareness, education, and preventive measures against various diseases.
• Supported patients with chronic conditions through establishment of medication therapy management program.
• Enhanced patient safety by implementing rigorous medication error prevention protocols.
• Improved team morale and reduced turnover through development and implementation of comprehensive staff training program.
• Maintained safe work environment by adhering to safety protocols and guidelines.
• Fostered culture of continuous improvement, encouraging staff to participate in workshops and seminars.

In collaboration with the marketing manager, I undertook various responsibilities, including implementing PIC changes and hiring 22 technicians across the market. Additionally, I trained pharmacy managers at my location.
Through the implementation of a novel statistical methodology, we successfully reduced the return-to-stock rate from 15% to 8.2% within a four-month period. This achievement was made possible by implementing a daily prescription pickup system, verifying patients’ insurance prior to filling prescriptions, and offering free delivery services to patients.

Furthermore, I developed comprehensive staff training programs on medication safety, resulting in a 20% reduction in dispensing errors over a six-month period.
In collaboration with multidisciplinary teams, we optimized medication therapy management, thereby enhancing patient outcomes for high-risk individuals.
To safeguard drug inventories from potential damage or theft, I established and enforced stringent pharmacy security policies.
Additionally, I optimized prescription processing times, ensuring prompt and accurate service for all customers.
Prioritizing employee safety, I adhered to strict health and safety guidelines to create a secure working environment.
Effective budget management was achieved by controlling expenses while ensuring adequate stocking and staffing levels.
A customer-centric approach was adopted, promptly and professionally addressing complaints and inquiries.
By expanding the range of services offered, I contributed to substantial growth in pharmacy revenue.
The upgrading of pharmacy technology led to a reduction in prescription errors and improved dispensing efficiency.

• Expanded knowledge of various medication classes through continuous learning from experienced pharmacists and attending relevant training sessions.
• Provided friendly customer service at drop-off and pick-up counters.
• Developed strong relationships with healthcare providers by effectively communicating about prescription-related matters and collaborating on patient care plans when necessary.
• Contributed to pharmacy team cohesiveness by offering support and guidance to fellow interns, creating a positive work environment for all staff members.
• Supported pharmacists during drug utilization reviews, helping identify potential issues and facilitating appropriate interventions.
• Streamlined pharmacy workflow by efficiently managing multiple tasks simultaneously, such as data entry, phone calls, and order processing.

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

• Supervised 10 pharmacy interns, resulting in a 30% improvement in their practical skills assessments, with average scores rising from 70% to 91%.
• Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
• Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
• Educated patients about possible drug interactions and gave special administration instructions.
• Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
• Facilitated the selection and inventory management of healthcare supplies for 100 patients weekly, achieving a 25% reduction in excess inventory, translating to a cost savings of $30,000 annually.
• Established procedures for mixing, packaging, and dispensing pharmaceuticals in compliance with legal and safety standards, driving inventory accuracy to 99.5%.