Hi, I’m
Roopa Bhoja Shetty
Admin Assistant Cum Customer Service Representative
Doha
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Representative position. Ready to help team achieve company goals.
Overview
3
years of professional experience
3
years of post-secondary education
3
Languages
Work History
Sedana Trading Ltd
Admin Assistant & Customer Service Representative
01.2012 - 09.2012
Job overview
- Updated account information to maintain customer records.
- Developed and updated databases to handle customer data.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Weizmann Froex Ltd
Admin & Customer Service Representative
06.2009 - 05.2011
Job overview
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
Education
NIIT UdupiNIIT
from Microsoft Certification
08.2011
Manipal Institute of TechnologyManipal
Diploma in Computer Science. from Computer Science
06.2006 - 04.2009
Skills
Data Collection
Complaint Resolution
Product Knowledge
Scheduling
Data Entry
Reviewing complaint and suggestion
Customer service support