Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
References
Timeline
Generic
Roosevelt Lee

Roosevelt Lee

Missouri City,Tx

Summary

Diligent and organized Client Services manager with over 20 years of experience at maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, damage/loss prevention, vendor negotiation and customer service. Looking for a new role where hard work and dedication will be valued.

Overview

35
35
years of professional experience
1
1
Certification

Work History

AT&T Manager – Damage Prevention, NE and SE Texas

AT&T
10.2007 - 03.2023
  • One Call 811 Liaison for AT&T - SME for the protection of all buried infrastructure in NE and SE Texas
  • SPOC for contract locators, excavators and One Call System in the East Texas Market
  • Help establish and enforce AT&T contract with contract locator
  • Remove roadblocks for contract locators that prevent the proper locating of AT&T facilities
  • Responsible for uploading new AT&T network and buffers to the TEXAS811 GIS database
  • Assist excavators when AT&T facilities were in conflict with an excavations
  • Coordinate efforts of prevention with AT&T departments, contract locators and excavators
  • Process monthly billing for contract locators and one call system
  • Train and educate contract locators on CGA and AT&T standards and expectations
  • Conduct monthly quality reviews and meetings with contract locators
  • Conduct meetings with AT&T field crews to educate on damage prevention
  • Coordinate meetings with engineers, locators and excavators on pre-construction
  • Conduct training presentations with excavators on all safe 811 digging practices
  • Photograph and complete written investigations on facility damages in NE and SE Texas
  • Partner with AT&T Risk Management to determine responsibility of damage
  • Attend monthly SE Texas Damage Prevention Council meetings acting as Sargent-at-arms for 8 years
  • Responsible for assigning unlocatable facilities for damage prevention
  • Responsible for the Damage Prevention management of all AT&T Fiber Overbuild Projects.

AT&T Professional Client Services – Project Management

AT&T
05.2022 - 07.2022
  • Managed external customer-facing projects as InHome Vendor Manager
  • Served as the main contact for customers during project implementation
  • Integrated vendor tasks, reviewed deliverables, and provided project guidance
  • Onboarded vendor managers and technicians into AT&T systems
  • Managed 60 technicians in 4 cities, ensuring timely dispatch and addressing roadblocks
  • Established and enforced quality standards with vendors.

AT&T Manager - Construction, Installation & Repair – Houston, TX

AT&T
Houston
09.2000 - 10.2007
  • Prioritized and assigned work for cable, data circuit splicing, and repair crews
  • Managed and evaluated up to forty customer service technicians
  • Participated on PMEI board for positive business results
  • Supervised restoration process for major cable damages
  • Ensured compliance with safety, productivity, and quality standards.

AT&T Cable Splicing Tech - Houston, TX

AT&T
Houston
04.1993 - 09.2000
  • Performed cable splicing operations for high-speed data and network communications
  • Handled daily administrative assignments for crew manager.

Machine Operator, Union Camp School Supply Distributor – Houston, TX

Union Camp School Supply Distributor
Houston
03.1988 - 04.1993
  • Operator of high-speed, multiple function German print machine.

Education

BS/Business Management -

University of Phoenix
01.2013

Accounting -

Texas Southern University
01.1990

HS Diploma, Drafting Major -

Furr High School
01.1988

Skills

  • Microsoft Office including Word, Excel, Outlook, & PowerPoint, Pivot Tables, Power BI
  • Excellent management, organization and people skills
  • Excellent customer service skills
  • Wide variety of tools, test meters, and machinery

Certification

  • Leaders With Distinction Certification, Manager's Camp, Safety Knowledge Certification, Work Zone Traffic Control, Quality & Productivity Improvement, Work Print Reading, Safe Driver Training, Attendance Management, American Red Cross, DSL Fundamentals, MSOC Training
  • 2002-2010 Youth Leader/Baca Christian Center, Mission Houston Mentor, Coach/Little League Baseball
  • 2008-2016 Coach of HS (Homeschool Christian Youth Association) and 17U AAU Basketball Team / Positive Coaching Alliance Certificate

Hobbies and Interests

  • DIY - Home Remodeling
  • Traveling
  • Athletics & Exercising
  • Hiking and Biking
  • Art and Woodworking
  • Photography

References

References available upon request.

Timeline

AT&T Professional Client Services – Project Management

AT&T
05.2022 - 07.2022

AT&T Manager – Damage Prevention, NE and SE Texas

AT&T
10.2007 - 03.2023

AT&T Manager - Construction, Installation & Repair – Houston, TX

AT&T
09.2000 - 10.2007

AT&T Cable Splicing Tech - Houston, TX

AT&T
04.1993 - 09.2000

Machine Operator, Union Camp School Supply Distributor – Houston, TX

Union Camp School Supply Distributor
03.1988 - 04.1993

BS/Business Management -

University of Phoenix

Accounting -

Texas Southern University

HS Diploma, Drafting Major -

Furr High School

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Roosevelt Lee