Rooswald Baptiste
ELIZABETH,New Jersey
Summary
To secure a responsible career opportunity, where I can fully utilize my academic skills, human resource and fast learning skills, while making a significant contribution to the success of my employer.
Accomplished Flight Attendant offering over 4 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships.
Overview
13
13
years of professional experience
Work History
Flight Attendant
CommutAir dba United Express
02.2019 - Current
- Guide and assist for safety and comfort to passengers
- Always conduct safety check before flight
- Greet and communicate with customers
- Help passengers find their seats
- Prepare and serve drinks and food to passengers
- Present emergency equipment and give instructions to passengers on how to use this equipment
- Monitor, manage and secure cabin
- Adhere to all aviation rules and regulations
- Assist passengers and cabin crew during emergency situations
- Provide help to passengers with special needs (children, disabled persons, elders etc)
- Prepare and submit reports on flight incidents
- Resolved passenger conflicts and medical emergencies during flights
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff
CSI Agent
Swissport/United Cargo
12.2018 - 03.2020
- Cargo Service Investigation)
- Answer Clients questions about their shipments
- Review shipments status and update Customers
- Traces lost Shipments
- Advise Customers via email/phone of shipments availability
- Make sure cargo is Custom Clear before release to customers
- Accept Payment over phone or Email for Storage, Import Service Fee.
- Increased customer satisfaction by resolving issues
Vehicle Attendant
Hertz
08.2017 - 12.2017
- Clean Cars for customers
- Park and vacuum
- Fill up tank and oil change
- Meet and greet Customers
- Help customers with rentals
Amazon Associate
Amazon
07.2017 - 10.2017
- Locate items in storage areas and compare the information on them with work orders to ensure conformance
- Pick items from storage areas using forklifts for large boxes, and transport them to examination areas
- Check items to ensure that they are in good condition and conform to quality specifications and perform packing and boozing duties
- Transport picked and packed items to awaiting delivery trucks and ensure that they are properly and safely loaded onto them
- Arrange all incoming shipments in designated storage areas according to established protocols
Clerk Assistant
Union Country College
07.2016 - 08.2017
- Maintain Students files and records so they remain updated and easily accessible
- Answer the phone to take messages or redirect calls to appropriate colleagues
- Utilize office appliances such as photocopier, printers etc
- And computers for word processing, spreadsheet creation etc
- Undertake basic bookkeeping tasks and issue invoices, checks etc
- Take minutes of meetings and dictations
- Assist in office management, student registrations and organization procedures
- Monitor stocks of office supplies (paper clips, stationery etc.) and report when there are shortages
- Perform other office duties as assigned
Media Center Assistant
Union County College
09.2014 - 08.2017
- Various Administrative duties as assigned
- General operational duties around the office, managing supplies, keeping things orderly, etc
- Assist in the creation and setting up professors classrooms and assist with technical related problems
- Coordinate and manage project tasks to ensure project delivery and timeline
- Some social media work such as updating our Facebook and Instagram pages
- Other administrative and miscellaneous duties as requested
Debris Cleaner
Blaise Pascal
01.2010 - 01.2010
- Volunteer work
- Earthquake debris Cleaner
Education
Bachelor of Science - Aviation
Liberty University
Lynchburg, VA05.2024
Bachelor of Science - Chemistry
Kean University
Union, NJ01.2024
Associate of Science - Chemistry
Union County College
Cranford, NJ01.2017
Skills
SKILLS:
- Forklift Driver
- Proficient in Microsoft Access, Excel, QuickBooks, PowerPoint, Word
- Scheduling, Telephone Skills, Typing, Documentation Skills, Meeting Planning, Verbal Communication, Written Communication, Dependability, Attention to Detail, Administrative Writing Skills
- Display exceptional time management and multi-tasking abilities
- Demonstrate ability to be mechanically inclined and detail oriented
- Passenger Behavior Monitoring
- Public Interaction
- Brand Promotion
Timeline
Flight Attendant
CommutAir dba United Express
02.2019 - Current
CSI Agent
Swissport/United Cargo
12.2018 - 03.2020
Vehicle Attendant
Hertz
08.2017 - 12.2017
Amazon Associate
Amazon
07.2017 - 10.2017
Clerk Assistant
Union Country College
07.2016 - 08.2017
Media Center Assistant
Union County College
09.2014 - 08.2017
Debris Cleaner
Blaise Pascal
01.2010 - 01.2010
Bachelor of Science - Aviation
Liberty University
Bachelor of Science - Chemistry
Kean University
Associate of Science - Chemistry
Union County College
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