Demetria Lindsey
Springs
Summary
Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.
Overview
17
17
years of professional experience
Work History
Flight Attendant
Envoy Airlines
03.2022 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Customer Service & Billing Representative
Spectrum
01.2018 - 03.2022
- Promptly responded to general inquiries from members, staff, and clients via mail, e-mail, and fax
- Assisted customers with billing and product complaints and concerns
- Guaranteed positive customer experiences and resolved all customer complaints
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Network Operation
Global Linking Services
01.2017 - 01.2018
- Interview clients to gather information useful in providing recommendations and solutions to a technical problem
- Install, configure, and troubleshoot computer systems, servers, and network issues
- Streamlined internal processes by automating routine tasks using scripting languages such as Python and Bash.
- Provide daily technical support services for information technology establishments
- Receive customer calls to provide step-by-step guidelines for the resolution of a technical issue
- Document and track customer issues using a ticketing system to ensure quick resolution
- Optimized network performance through regular audits, identifying areas of improvement and implementing necessary changes.
- Ensured data security by deploying advanced firewall configurations, intrusion detection systems, and encryption protocols.
Material Handler
Frito Lay
01.2014 - 01.2017
- Ensure all incoming delivery matches the company purchase order
- Store cargo in assigned locations using cargo boards and pallets
- Manage inventory by identifying, cataloging, and recording the location of inventory
- Record the number of units handled and moved every day using production sheets
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Used hand-held scanners and physical logs to accurately track item movements.
Operator
Chrysler Assembly Plant
01.2008 - 01.2014
- Assisting with startup, shutdown, and operations of facility equipment
- Identifying problems that arise and resolving them
- Ensuring that safety and environmental rules and programs are strictly adhered to
- Conceptualizing and recommending plant improvement strategies
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
Education
ECPI University - Computer and Information Science
ECPI University
01.2019
Skills
- Excellent organizational skills
- Time Management
- Problem Solving
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Verbal Communication
- Written Communication
- Excellent customer service skills
- Ability to learn new things rapidly and adapt to new environments
- First AID/CPR Experience
- Ability to remain calm in high pressure situations
- Manufacturing Experience
- Strong work ethic
- Billing Experience
- Forklift & Clamp Truck Experience
Timeline
Flight Attendant
Envoy Airlines
03.2022 - Current
Customer Service & Billing Representative
Spectrum
01.2018 - 03.2022
Network Operation
Global Linking Services
01.2017 - 01.2018
Material Handler
Frito Lay
01.2014 - 01.2017
Operator
Chrysler Assembly Plant
01.2008 - 01.2014
ECPI University - Computer and Information Science
ECPI University
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