Jannelle Hill
Hope Mills,NC
Summary
A dynamic and customer-orientated sales professional with extensive experience in the banking and financial services sector. Able to accurately process transactions and customer service requests while increasing awareness and education relating to bank capabilities, tools, and resources. Adept at identifying and referring sales opportunities and fostering collaborative partnerships that deliver value for customers, prospects, and colleagues. Familiar with understanding customer needs and preferences and taking prompt action to address issues. Possessing excellent leadership skills to work effectively in group settings or independently as required.
Overview
12
12
years of professional experience
Work History
Flight Attendant
United Airlines
Newark, NJ
08.2022 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Realtor
United Real Estate Triangle
10.2020 - Current
- Provide guidance and assist sellers and buyers in marketing and purchasing property for the right price under the best terms
- Determine clients’ needs and financials abilities to propose solutions that suit them
- Intermediate negotiation processes, consult clients on market conditions, prices, mortgages, legal requirements and related matters, ensuring a fair and honest dealing
- Prepare necessary paperwork (contracts, leases, deeds, closing statements etc)
Customer Care Representative
Bank of America
01.2020 - 12.2020
- Extensive knowledge of the companies policies and services
- Accurately processed customers needs and transactions
- Monitored premises, while giving exceptional customer service
Member Service Representative III
Navy Federal Credit Union
01.2014 - 12.2016
- Managed credit line applications, mortgage loans, and notary work while demonstrating proficiency in cross-selling products and services; recognized as top member service representative of the year
- Opened accounts and processed deposits, withdrawals, cash advances, and disputes
- Utilized resources to investigate queries and update member accounts while keeping the customer in mind at all times to stimulate brand and company loyalty
- Served as a liaison between member clients and credit union departments in addition to actively participating in branch campaigns and promotions
Contact Member Service Representative
Navy Federal Credit Union
01.2013 - 12.2014
- Provided the highest standards in customer service at all times in accordance with policies and procedures
- Comprehensively researched inquires, updated member accounts, and assisted with payments, transfers, western unions, orders, and opening of new accounts
- Consistently exceeded goals and recognized for performance through 8 member compliments, one awesomeness certificate, and GEM award
- Administered training and development for a new employee with regards to best practices
Education
Certification -
Notary Public
01.2021
Business Management -
Pensacola State
01.2011
Skills
- Excellent organizational skills
- Time Management
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Verbal and Written Communication
- Excellent customer service skills
- Ability to learn new things rapidly and adapt to new environments
- Sales & Marketing
- Account Management
- Leadership & Training
Timeline
Flight Attendant
United Airlines
08.2022 - Current
Realtor
United Real Estate Triangle
10.2020 - Current
Customer Care Representative
Bank of America
01.2020 - 12.2020
Member Service Representative III
Navy Federal Credit Union
01.2014 - 12.2016
Contact Member Service Representative
Navy Federal Credit Union
01.2013 - 12.2014
Certification -
Notary Public
Business Management -
Pensacola State