Summary
Overview
Work History
Education
Skills
Timeline
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Roper Oliver

Nephi

Summary

Dynamic technician with a proven track record at Index Fiber Optics, excelling in fiber optic splicing and troubleshooting. Recognized for exceptional customer service and effective team training, I leverage strong problem-solving skills and meticulous attention to detail to enhance system reliability and client satisfaction. Adaptable and efficient under pressure, I ensure project success.

Overview

4
4
years of professional experience

Work History

Technician

Index Fiber Optics
06.2024 - 07.2025
  • Operated fiber optic splicing equipment to ensure precise connections and optimal performance.
  • Conducted routine maintenance on optical networks to maintain system reliability and minimize downtime.
  • Assisted in troubleshooting fiber optic installations, identifying issues, and implementing effective solutions.
  • Collaborated with team members to execute installation projects efficiently and meet project timelines.
  • Maintained accurate documentation of installation processes and service records for quality assurance.
  • Trained new technicians on best practices for fiber optic handling and installation techniques.
  • Implemented safety protocols during installations to promote a secure work environment for all personnel.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
  • Worked with diverse types of weather and ground conditions.

Waiter

Eldorado Restaurant
11.2021 - 06.2024
  • Provided exceptional customer service by accurately taking orders and addressing guest inquiries.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery for optimal dining experience.
  • Maintained cleanliness and organization of dining area, enhancing overall ambiance for patrons.
  • Assisted in training new waitstaff on restaurant procedures and customer service standards.
  • Adapted quickly to high-pressure situations during peak hours, maintaining composure and efficiency.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.

Education

High School Diploma - Mathematics

Juab High School
Nephi, UT
05.2024

Skills

  • Attention to detail
  • Customer service
  • Works Well Under Pressure
  • Multitasking and organization
  • Power Tools and Equipment
  • Written/Verbal communication
  • Documentation and reporting
  • Work Planning and Prioritization
  • Heavy lifting
  • Team Training
  • Problem-solving
  • Job site cleanup

Timeline

Technician

Index Fiber Optics
06.2024 - 07.2025

Waiter

Eldorado Restaurant
11.2021 - 06.2024

High School Diploma - Mathematics

Juab High School

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