Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

ROQUE ALEJO

Irving

Summary

Proven Collections Supervisor with exceptional record of achievement in enhancing collection efforts with strategic approaches. Partner to executive team, exceeding collection targets through implementation of key processes. Dedicated to team success and solving problems with minimal oversight.

Overview

17
17
years of professional experience

Work History

Collections Supervisor

AutoNation Finance
Irving
02.2024 - 04.2025
  • Ensured compliance with all applicable laws, regulations, policies and procedures related to collections activities.
  • Provided guidance and direction to employees on proper collection techniques that adhered to company policy.
  • Coordinated the transfer of bad debt portfolios between internal departments in accordance with legal requirements.
  • Conducted regular meetings with the collection team to discuss goals, objectives, and performance metrics.

COLLECTIONS MANAGER

Regional Finance
Plano
10.2021 - 03.2024
  • Train and develop staff members of the Centralized Collections team (Auto, personal and retail loans).
  • Monitor departmental metrics to ensure performance standards are met.
  • Recommend and implement process improvements when needed.
  • Working with senior leadership to implement strategic initiatives.
  • Conduct account audits and communicate results to team members.
  • Facilitate escalation resolutions with Regional customers and team members.
  • Resolve employee issues where necessary.
  • Facilitate scheduling to ensure proper coverage.
  • Other duties as assigned by leadership.

COLLECTIONS MANAGER

CCM Finance LLC.
Richardson
03.2019 - 10.2021
  • Trained and mentored new employees on collection methods, documentation requirements, and performance strategies.
  • Supervised staff of collectors, monitoring phone calls and letters.
  • Followed prescribed scripts and maintained a friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
  • Researched and resolved accounts payable discrepancies.
  • Visited premises of customers to directly collect payments.

SALES MANAGER

VP Auto Sales
Garland
02.2018 - 03.2019
  • Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
  • Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
  • Supervised a sales team of 2 people, stepping in to support employees and deliver smooth sales processes for clients.

SENIOR TEAM LEAD

BANK OF AMERICA- Credit Cards
Fort Worth
11.2016 - 02.2018
  • Processed customer requests for statements, ordered additional checks, and updated customer personal information in the database.
  • Worked with clients to address and respond to client and partnership management issues.
  • Met with members to understand goals and recommend solutions to fit specific needs.
  • Corresponded with customers and conferred with coworkers to answer inquiries, discuss market fluctuations, or resolve account problems.

LATE-STAGE COLLECTIONS MANAGER

Santander Consumer USA
Lewisville
08.2008 - 09.2017
  • Trained and mentored new employees on collection methods, documentation requirements, and performance strategies.
  • Supervised staff of collectors, monitoring phone calls and letters.
  • Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
  • Processed payments and applied to customer balances.
  • Contacted clients with past-due payments and actively monitored payments due from clients.
  • Researched accounts and completed due diligence to resolve collection problems.

Education

High School Diploma -

North Dallas High School
Dallas, TX
05-1992

Skills

  • Regulatory compliance
  • Employee training
  • Performance monitoring
  • Process improvement
  • Account auditing
  • Customer relationship management
  • Team building
  • Communication skills
  • Negotiation techniques

Affiliations

  • Volunteer at Local Food Bank.
  • Collections Manager of the month

Timeline

Collections Supervisor

AutoNation Finance
02.2024 - 04.2025

COLLECTIONS MANAGER

Regional Finance
10.2021 - 03.2024

COLLECTIONS MANAGER

CCM Finance LLC.
03.2019 - 10.2021

SALES MANAGER

VP Auto Sales
02.2018 - 03.2019

SENIOR TEAM LEAD

BANK OF AMERICA- Credit Cards
11.2016 - 02.2018

LATE-STAGE COLLECTIONS MANAGER

Santander Consumer USA
08.2008 - 09.2017

High School Diploma -

North Dallas High School

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