Rori Jackson
Atlanta,GA
Summary
Conscientious leader enjoys connecting people and promoting positive change. Familiar with creating positive and memorable experiences for stakeholders through events, campaigns, or informal interactions. Collaborative and eager to use skills to represent and promote organization in professional and effective manner.
Overview
5
5
years of professional experience
Work History
Achieve Atlanta Ambassador
Achieve Atlanta
08.2023 - Current
- Developed and maintained extensive network of community contacts, resulting in increased visibility.
- Collaborated with local media outlets to generate positive press coverage for key initiatives and events.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multi-line phone system and pleasantly greeted patients.
- Spearheaded successful fundraising campaign, raising money in donations
Shift Supervisor
Chick-fil-A
09.2021 - 06.2024
- Manage teams of 57, generating schedules and sales forecasts for labor productivity
- Active role in onboarding team leaders
- Liaison with Human Resources and Director of Restaurant Affairs to create policies and procedures for all employees
- Providing skills training to assist team development
- Maintaining POS systems for sales, inventory management, and fulfillment orders.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
Team Leader
Chick-fil-A
03.2020 - 06.2024
- Modernize coaching approaches for insubordinate employees
- Facilitate clean and safe environment
- Establish task force to conquer problem areas in facility.
Front Desk Receptionist
Achieve Atlanta
05.2023 - 08.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Coordinated meeting room reservations and set-up requirements for various events or conferences held onsite.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Tracked important information in Microsoft and excel spreadsheets and ran reports or generated graphs using data.
Security Officer
Allied Universal
08.2022 - 01.2023
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Intern
Grady Memorial Hospital
09.2019 - 09.2021
- Analyzed problems and worked with teams to develop solutions.
- Gained valuable experience working within specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Collaborated effectively with team members across departments, fostering a cohesive work environment conducive to accomplishing shared objectives.
- Aided in communication and authorizations with patient and caregivers.
- Shadowed experienced professionals to gain firsthand insight into specialized medical procedures and protocols.
- Collaborated with treatment team to implement optimal protocols.
Education
Bachelor of Science - Nursing
Albany State University
Albany, Ga05.2026
High school or equivalent -
Booker T. Washington High School
Atlanta, GA05.2022
Skills
- Employee Orientation
- Supervising Experience
- Communication skills
- Data entry
- Medical office experience
- Organizational skills
- Care plans
- Customer Service
- Food Service
- Cash Handling
- Team Management
- Research and analysis
- Event Coordination
- Problem-Solving
- Time Management
- Microsoft 365 Expertise
Timeline
Achieve Atlanta Ambassador
Achieve Atlanta
08.2023 - Current
Front Desk Receptionist
Achieve Atlanta
05.2023 - 08.2023
Security Officer
Allied Universal
08.2022 - 01.2023
Shift Supervisor
Chick-fil-A
09.2021 - 06.2024
Team Leader
Chick-fil-A
03.2020 - 06.2024
Intern
Grady Memorial Hospital
09.2019 - 09.2021
Bachelor of Science - Nursing
Albany State University
High school or equivalent -
Booker T. Washington High School
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