Rori Waugh Dashiell
Pensacola,FL
Summary
Dedicated Technology Assistant with strong skills in user training and issue troubleshooting, ensuring optimal functionality of classroom technology and excellent user support.
Overview
4
4
years of professional experience
Work History
Technology Assistant
Escambia County School District
Pensacola, FL
07.2025 - Current
- Provided technical support for faculty, staff and students, resolving hardware and software issues efficiently.
- Assisted in the setup and maintenance of classroom technology, ensuring optimal functionality.
- Collaborated with IT team on troubleshooting network connectivity problems, enhancing user experience.
- Educated staff on effective use of educational software tools and applications for instruction.
- Executed maintenance tasks, including disassembly and cleaning of Dell Chromebooks.
- Performed maintenance and upkeep on peripherals such as printers.
- Utilized the ticketing system 'Zoho' to record issues reported or discovered
- Executed operating system setup and drive imaging processes to ensure system readiness.
Team Member
Chick-fil-A
Pensacola, FL
07.2022 - Current
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Employed American Sign Language to enhance guest interactions and ensure accessibility for hearing impaired individuals
- Reviewed and analyzed drive-thru team interactions to promote consistent application of corporate values in service delivery.
- Collaborated with team members to maintain efficient workflow during peak hours.
- Resolved customer inquiries and concerns promptly, fostering positive dining experiences.
- Maintained cleanliness and organization of workstations to uphold safety standards.
- Supported promotional events by engaging customers and providing product information effectively.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Managed customer complaint resolution processes with professionalism and courtesy.
- Guided customers in selecting merchandise tailored to individual needs.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Education
High School Diploma -
Escambia Highschool
Pensacola, FL05-2026
Skills
- User training
- Operating systems
- Issue troubleshooting
- User support
Languages
American Sign Language (ASL)
Limited Working
Timeline
Technology Assistant
Escambia County School District
07.2025 - Current
Team Member
Chick-fil-A
07.2022 - Current
High School Diploma -
Escambia Highschool