Rorickraghavan Raghavan
Atlanta,GA
Summary
- Experienced Senior QA Engineer with 13+ years of experience in Software Quality Engineering, including 6+ years in Salesforce QA testing and 11+ years in the Banking and Financial domain. Proficient in Salesforce Sales Cloud, Service Cloud, and Experience Cloud testing with expertise in CRM validation, data integrity verification, API testing, and integration testing. Skilled in managing end-to-end QA efforts, test planning, and leading cross-functional teams through Agile and DevOps environments. Recognized for strong domain knowledge, quality-first mindset, and ability to deliver scalable, high-quality releases.
- Proficient in Salesforce QA testing including Apex trigger and class validation, SOQL and data integrity verification, Workflow Rules, Process Builder, and Flow testing.
- Experienced in Salesforce Sales Cloud, Service Cloud, Webform validation, Omni-Channel setup, and Live Chat functionality testing.
- Strong background in functional testing of financial applications—payments, transfers, alerts, offers, and transaction validation.
- Skilled in test planning, regression testing, and integration validation across multiple digital channels.
- Hands-on experience with automation frameworks (Selenium WebDriver, Cucumber, TestNG) for regression testing, while focusing on functional QA assurance.
- Experienced in API validation for REST/SOAP services using Postman, SOAP UI, and Karate.
- Knowledgeable in ADA testing, analytics validation, and mobile testing using tools such as Perfecto.
- Experienced in IVR testing, validating authentication flows, menu routing, and DTMF inputs
- Collaborative in Agile/DevOps teams, partnering with developers, analysts, and architects to ensure seamless delivery.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Technical Test Lead
Mastec Digital Inc.
05.2022 - Current
- Performed Salesforce validation and integration testing with banking channels. Led QA for modernization initiatives ensuring end-to-end data integrity across Salesforce CRM, ACH transfers, Lending Payments and Advances, bundle processing, and transaction workflows.
- Led QA strategy, planning, and execution for multiple modernization programs in digital banking and CRM integrations.
- Performed Salesforce functional and integration testing including validation of workflows, triggers, and data synchronization.
- Collaborated with business, development, and DevOps teams to drive shift-left testing and a quality-first culture.
- Executed API and backend validation using Karate framework, ensuring accuracy in transaction and reporting frameworks.
- Validated IVR call flows including authentication, external account setup, lending payments, lending advances, credit card payments, and backend service orchestration.
- Delivered test plans, risk assessments, and results reporting across Agile/Scrum ceremonies.
- Integrated automation suites into CI/CD pipelines using Jenkins and Git for continuous integration.
- Tools: IBM-FTM, Salesforce, Selenium WebDriver, Eclipse IDE, GitHub, Jenkins, SOAP UI, Postman, IBM MQ, Karate, Jira, Xray for Jira, SQL DB
Technical Test Lead
Infosys Ltd.
12.2018 - 05.2022
- Led Salesforce QA validation for Sales Cloud and Live Chat setup. Validated backend data flows and webform integrations with SOQL queries ensuring smooth CRM and digital platform operations.
- Led onshore and offshore QA teams during Salesforce and digital transformation projects.
- Validated Salesforce Webforms, Omni-Channel routing, and Live Chat functionalities ensuring accurate case routing.
- Designed test frameworks for regression coverage while maintaining focus on functional and integration testing.
- Performed functional, API, and UI testing across Salesforce and banking applications.
- Worked closely with Salesforce developers for field mapping, workflow validation, and automation rule verification.
- Delivered test estimation, execution, and results reporting aligned with Agile sprints.
- Tools: Drupal 9.x, Adobe Experience Manager, Salesforce, Selenium WebDriver, GitHub, Jenkins, SOAP UI, Postman, IBM MQ, Jira, Xray, ALM, Perfecto, NVDA, Chrome Developer Tools, SQL DB
Technical Analyst
Infosys Ltd.
02.2017 - 11.2018
- Participated in Agile ceremonies including sprint planning and retrospectives.
- Analyzed business requirements to design effective test coverage for CMS and web applications.
- Performed ADA and analytics testing to ensure compliance and performance accuracy.
- Developed automation scripts using WebDriverIO and Selenium, supporting regression cycles.
- Executed compatibility testing across browsers and devices using Device Manager.
- Tools: Adobe Experience Manager, Charles Debugger, Oracle9i, Selenium Java, Eclipse IDE, ALM
Test Engineer
Infosys Ltd.
11.2012 - 02.2017
- Worked with offshore teams ensuring timely and quality delivery of tested applications.
- Collaborated with client stakeholders to define and validate business requirements.
- Prepared test cases, scenarios, and regression suites for banking and insurance systems.
- Performed backend validations with SQL and Oracle queries to ensure data accuracy.
- Developed automated test scripts using HP QTP for regression cycles.
- Tools: HP TeamSite, Adobe Experience Manager, QTP, Rally, ALM
Education
Bachelor of Engineering (B.E) - Electronics and Communication Engineering
Coimbatore Institute of Engineering & Technology
Tamil Nadu, India01.2011
Skills
- Salesforce Testing: Sales, Service, and Experience Clouds, Lightning Components, Apex, SOQL, Data Loader
- Testing Tools: Selenium WebDriver, TestNG, Cucumber, Karate, Postman, SOAP UI, Perfecto, HP QTP, ALM, Xray
- Programming & Scripting: Java, JavaScript, SQL
- DevOps & CI/CD: Jenkins, Git, Maven
- Project & Process Management: Agile, Scrum, Jira, Xray, Confluence
- Database & Messaging: IBM MQ, Oracle, MySQL, SQL Server
- Accessibility & Analytics Testing: ADA tools (NVDA, Wave), Adobe Analytics, Campaign, Target
- Content Management System: Adobe experience Manager, Drupal, HP Teamsite
Certification
Salesforce Certified Agentforce Specialist
Timeline
Technical Test Lead
Mastec Digital Inc.
05.2022 - Current
Technical Test Lead
Infosys Ltd.
12.2018 - 05.2022
Technical Analyst
Infosys Ltd.
02.2017 - 11.2018
Test Engineer
Infosys Ltd.
11.2012 - 02.2017
Bachelor of Engineering (B.E) - Electronics and Communication Engineering
Coimbatore Institute of Engineering & Technology