Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Ro (Rukije)  Wood

Ro (Rukije) Wood

Indian Trail,NC

Summary

Knowledgeable Pilates Instructor well-versed in teaching classes, maintaining facilities and relating to students of all backgrounds. Familiar with health and wellness strategies extending beyond classroom environment and dedicated to helping students make positive choices. Focused on promoting health and well-being to students through high-quality fitness instruction. Hardworking and disciplined professional with 20 years of personal experience with the practice of Pilates. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Certified Reformer Pilates Instructor

Club Pilates
10.2023 - Current
  • Provided modifications for clients with injuries or limitations, ensuring a safe and effective workout experience.
  • Maintained a clean and organized studio space, ensuring a safe environment for all participants.
  • Improved clients' posture and balance through tailored exercises targeting specific muscle groups.
  • Contributed to studio''s revenue growth by promoting private lessons and package deals.
  • Educated clients on the principles of Pilates, fostering a deeper understanding of the practice.
  • Developed strong relationships with clients, resulting in high retention rates and referrals.
  • Received consistently positive feedback from both clients and colleagues alike regarding instructional skills.

Customer Service Representative

Target Corp.
10.2019 - 04.2024
  • Performing various roles throughout the store including Guest Services, Online Order Fulfillment, Drive-Up, and Check lanes
  • Providing customer service and merchandising in the front of store and other departments
  • Conducting professionalism, preserving company integrity, and offering friendly service at all times
  • Conflict resolution, working under pressure, and working with time constraints.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Business Owner

Sport Clips Inc.
12.2012 - 12.2016
  • Managed and trained as many as 16 employees across two retail stores
  • Motivated team to success through effective goal setting, pep-rallies and team events
  • Attended business related meetings and conferences
  • Processed payroll, staffing, and running expenses.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.

Customer Service Representative

Commonwealth Bank of Australia
10.2010 - 05.2011
  • Provided superior, exceptional service to each and every customer
  • Demonstrated empathy while addressing and resolving customer concerns
  • Performed transactions and cash handling swiftly, efficiently and accurately
  • Conducted opening and closing money counts to ensure proper balance.

Customer Service Provider

Myer - Brisbane City
09.2001 - 06.2009
  • Contributed to store and team success across numerous departments
  • Provided excellent assistance and recommendations to customers
  • Organized displays and visual merchandizing
  • Reached personal and sales goals.
  • Collaborated with team members to optimize workflows and deliver exceptional customer support.

Au Pair, Live-in

Private Family
03.2006 - 09.2007
  • Provided nurturing childcare while adhering to busy schedule
  • Accompanied the family on world-wide travel.

Refunds and Accounting Agent

Flight Center Inc., National Head Office
03.2005 - 03.2006
  • Collaborated closely with airlines and travel agents
  • Accurately and efficiently processed refunds
  • Performed a variety of accounting procedures.

Education

500-Hour Comprehensive Training

Club Pilates Teacher Training Program
Waxhaw, NC

Interior Design -

Central Piedmont Community College

Diagnostic Medical Sonography -

South Piedmont Community College

International Relations -

Griffith University

High School Diploma -

San Sisto College
01.2000

Skills

  • Comprehensively certified in: Mat, Reformer, Springboard, Cadillac, EXO Chair, Ladder Barrel, Spine Corrector, and Magic Circle
  • Group and individual instruction
  • Safety awareness
  • Professionalism and Etiquette
  • First Aid and CPR Certification

Certification

  • Certified Pilates Instructor, Club Pilates Teacher Training Program
  • CPR and AED Certified


Timeline

Certified Reformer Pilates Instructor

Club Pilates
10.2023 - Current

Customer Service Representative

Target Corp.
10.2019 - 04.2024

Business Owner

Sport Clips Inc.
12.2012 - 12.2016

Customer Service Representative

Commonwealth Bank of Australia
10.2010 - 05.2011

Au Pair, Live-in

Private Family
03.2006 - 09.2007

Refunds and Accounting Agent

Flight Center Inc., National Head Office
03.2005 - 03.2006

Customer Service Provider

Myer - Brisbane City
09.2001 - 06.2009

500-Hour Comprehensive Training

Club Pilates Teacher Training Program

Interior Design -

Central Piedmont Community College

Diagnostic Medical Sonography -

South Piedmont Community College

International Relations -

Griffith University

High School Diploma -

San Sisto College
Ro (Rukije) Wood