Rory Hake
Hays,KS
Summary
Dedicated employee with strong customer service skills and proven multitasking abilities. Demonstrates effective time management to enhance productivity in fast-paced environments. Committed to continuous learning and skill development for diverse job opportunities.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Hospitality Intern
Corolla Light Resort
Corolla, NC
05.2026 - 08.2026
- Facilitated check-in procedures for incoming guests, ensuring seamless arrivals and positive first impressions.
- Delivered customer service by promptly assisting guests with inquiries and effectively resolving issues.
- Planned and managed daily events for resort guests and homeowners, enhancing overall guest satisfaction.
Server
Nelly's Sandbar
Corolla, NC
05.2026 - 08.2026
- Delivered exceptional customer service by providing attentive and friendly assistance.
- Processed orders and customer requests promptly, resolving complaints with patience and understanding.
- Created a positive and organized workplace environment through effective communication and teamwork. through proactive engagement and efficient task management.
Server
Empire Slice House
Stillwater, OK
08.2025 - 11.2025
- Greeted customers, answered questions, and recommended specials, contributing to increased sales.
- Delivered excellent customer service, leading to higher guest satisfaction ratings.
- Resolved customer complaints promptly, ensuring positive dining experiences and repeat business.
Assistant Manager/Head Lifeguard
Whitesboro Parks And Recreation Center
Whitesboro, TX
05.2021 - 08.2025
- Led team of 20 lifeguards, facilitating effective life-saving interventions and coordinating responses for incidents requiring EMS support.
- Designed and implemented weekly in-service training programs, resulting in a measurable improvement of over 20 seconds in staff recognition and emergency response times.
- Developed and maintained monthly employee schedules, optimizing staffing levels to meet operational needs and compliance with labor regulations.
- Collaborated in the enhancement of pool maintenance protocols, leading to significant improvements in water quality metrics and increased customer satisfaction ratings.
- Tracked daily attendance and reconciled cash transactions with sales reports, ensuring financial accuracy and accountability.
Education
Bachelor of Science - Health And Human Performance
Fort Hays State University
Hays, KS05-2028
Transfered - Hospitality and Tourism Management
Oklahoma State University
Stillwater, OKSkills
- Event coordination
- Customer service
- Schedule management
- Effective planning
- Team leadership
- Communication skills
- Conflict resolution
- Detail-oriented
- Adaptability
Certification
- CPR, First Aid, & AED Certified
Timeline
Hospitality Intern
Corolla Light Resort
05.2026 - 08.2026
Server
Nelly's Sandbar
05.2026 - 08.2026
Server
Empire Slice House
08.2025 - 11.2025
Assistant Manager/Head Lifeguard
Whitesboro Parks And Recreation Center
05.2021 - 08.2025
Bachelor of Science - Health And Human Performance
Fort Hays State University
Transfered - Hospitality and Tourism Management
Oklahoma State University