Rory Hubert
Corona,CA
Summary
Dynamic Senior Customer Service Engineer at Boeing, adept at resolving complex technical issues and enhancing customer satisfaction. Proven expertise in hydraulic systems and landing gear troubleshooting, coupled with strong problem-solving and teamwork skills. Successfully collaborated with engineering teams to develop innovative solutions, ensuring maximum reliability and safety for a diverse fleet of aircraft.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Senior Customer Service Engineer, Hydro Mech Sys
The Boeing Company
Seal Beach , California
01.2019 - Current
- Provide Hydro Mechanical Systems and Landing Gear Systems Technical Support for 717, 737 Classic, 747, 757, 767, KC-46 and VC-25A aircraft as well as their military derivatives and all McDonnell Douglas heritage commercial jets.
- Provide enhanced customer satisfaction by promptly addressing and resolving technical issues directly with the customer as well as engaging with Boeing Field Service Representatives to deliver seamless support to our customer's fleet.
- Manage reliability issues with aircraft hydraulic and landing gear components and engage vendors directly to resolve problems completely.
- Collaborate with Boeing Air Safety Investigations Team to provide support during incident and accident reviews.
Senior Service Engineer, 747 Water & Waste Sys
The Boeing Company
Seal Beach
03.2013 - 01.2019
- Provided 747 Technical Fleet Support for Water and Waste Systems ensuring entry into service and in service issues were resolved quickly to attain maximum reliability.
- Worked with our vendors to resolve 747-8 vacuum waste system reliability issues
- Developed with Boeing Engineering a water stabilization system to reduce calcium precipitation on the 747-8 airplanes.
- Supported our 747 Field Service Engineers with the latest knowledge to best support our Water and Waste systems.
Service Engineer, HydroMech & Landing Gear Systems
The Boeing Company
12.1999 - 02.2013
- Provided Landing Gear Systems Fleet Support for 717, MD-80, MD-90, MD-10, DC-10, MD-11 and 737 Classic
- Performed landing gear repair analysis by engaging our internal stress team to evaluate damage
- Engaged in direct support with landing gear systems troubleshooting.
- Provided Aircraft Maintenance Manual and Component Maintenance Manual clarification and coordinated manual updates as required.
- Supported Boeing Air Safety Investigation team during incident and accident efforts.
Maintenance Engineer, Maintenance Programs
The Boeing Company
08.1997 - 12.1999
- Prepared and presented MSG-3 Analysis for 717, MD-80, DC-10, MD-10, and DC-8 aircraft.
- Engaged Industry Steering Committee, Key operators and Federal Aviation Administration during the MSG-3 analysis of above aircraft.
- Participated in the creation of Maintenance Planning Documents with the Maintenance Program Leads as required.
A&P Mechanic, Embraer EMB-120 and ATR-42 Aircraft
Continental Express Airlines
01.1994 - 02.1995
- Performed routine maintenance and inspections on A-Check line,
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues. Exchanged faulty LRU's and performed return to service checks.
- Performed engine and nacelle washes
- Performed engine oil sampling as well as hydraulic fluid servicing when required.
- Performed brake stack changes as well as tire/wheel assembly changes .
Aircraft Parts Specialist.
Continental Express Airlines.
06.1993 - 01.1994
- Issued parts and chemicals to A&P technicians as required.
- Managed Chemical Stores with over 250 different consumables and ensured proper inventory was at hand to support the fleet and planned maintenance.
- Received serviceable LRU's and prepared them for the inspectors review.
- Shipped discrepant LRU's to vendors for repair.
- Prepackaged propeller hub kits for quick distribution.
- Worked with team to ensure inventory was up to date.
Ground Service Ramp Agent
Continental Airlines
Cleveland, OH
02.1992 - 06.1993
- Responsible for providing aircraft ground support for all Continental and Continental Express aircraft at Cleveland Hopkins International Airport. All weather ramp experience with DC-9, MD-80, 727, 737, A-300, ATR-42 and EMB-120
- Responsible for aircraft launch and recovery, baggage and cargo handling, aircraft external safety checks as well as GSE safety around aircraft.
- Constantly communicated with flight crews and load planning departments.
Education
Bachelor of Science - Aviation Maintenance Management
Embry Riddle Aeronautical University
Daytona Beach, FLMBA - Business Management
Pepperdine University, Graziadio Business School
Malibu, CASkills
- Problem-solving
- Teamwork
- Customer education
- Product repair
- Factory relations
- Multitasking Abilities
- Attention to detail
- Active listening
- Remote technical support
- Technical troubleshooting
- Customer service expert
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by providing world class customer service and follow up.
- Documented and resolved landing gear issue which led to improved system reliability.
Certification
Federal Aviation Administration Airframe and Powerplant certificates
Federal Aviation Administration, Private Pilot, Single Engine Land
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Senior Customer Service Engineer, Hydro Mech Sys
The Boeing Company
01.2019 - Current
Senior Service Engineer, 747 Water & Waste Sys
The Boeing Company
03.2013 - 01.2019
Service Engineer, HydroMech & Landing Gear Systems
The Boeing Company
12.1999 - 02.2013
Maintenance Engineer, Maintenance Programs
The Boeing Company
08.1997 - 12.1999
A&P Mechanic, Embraer EMB-120 and ATR-42 Aircraft
Continental Express Airlines
01.1994 - 02.1995
Aircraft Parts Specialist.
Continental Express Airlines.
06.1993 - 01.1994
Ground Service Ramp Agent
Continental Airlines
02.1992 - 06.1993
Bachelor of Science - Aviation Maintenance Management
Embry Riddle Aeronautical University
MBA - Business Management
Pepperdine University, Graziadio Business School
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