James Henderson

• Served as a Systems Administrator on the OPM government contract supporting USAStaffing, managing and maintaining 300+ Windows servers using VMWare Vsphere, F5 BigIP, SCOM, Ivanti, and SCCM/SCOM.
• Provided technical support and troubleshooting assistance to internal developers, users, and customers, resolving complex technical issues in a timely and efficient manner.
• Designed and implemented new systems and technologies in collaboration with IT professionals, optimizing performance and minimizing downtime.
• Provided leadership to a team of IT professionals, delivering guidance and support for timely project completion.
• Implemented DevOps methodologies to streamline web application development, deployment, and maintenance through collaboration between software development and IT operations teams.
• Maintained compliance with DISA Security Technical Implementation Guides (STIGs) to ensure enterprise security posture.
• Implemented security controls and best practices in collaboration with cross-functional teams.
• Collaborated with federal supervisors to determine annual costs and budgeting for USAStaffing, and advised on third-party platforms and software to automate intricate tasks and workflows.
• Utilized cross-functional expertise as a senior system administrator and former USAStaffing developer to prioritize security, reliability, and maintainable solutions.
• Conducted training sessions for newly hired team members, providing ongoing mentoring and guidance on industry-standard methods for both on-premise and cloud-based administration.
• Planned, coordinated, and executed the domain migration of all USAStaffing to the CLD.MCN domain and drove migration testing and planning of USAStaffing to the Azure cloud effort in collaboration with developers and HRS management.
• Contributed to meetings with HRS Managers and agency partners to identify and troubleshoot technical issues within the system.
• Troubleshot and maintained reliable USAStaffing interconnections (RPI, NHI, DSS, DATA API) in collaboration with developers, business analysts, and customers using a customer-first approach to avoid work stoppages and costly rework hours.
• Implemented data-conscious database queries and information displays to identify and assist developers in creating more reliable web page load times and spearheaded the initiative to minimize downtime deployments through blue/green deployment strategy.
• Collaborated with a team to upgrade and modernize the system's architecture and maintenance processes through microservices architecture implementation.
• Conducted research and authored white papers to contribute to conversations on the balance between security and productivity of developers, DBAs, and BAs to inform HRS management's decision-making on future development and security approaches.
• Organized and moderated peer discussions to identify solutions utilizing industry-standard methods and assisted stakeholders and HRS managers in leading technical conversations on developing DevSecOps processes.
• Played an integral role in hiring talent for USAStaffing and other OPM projects and provided technical information to customer agencies to facilitate their troubleshooting efforts related to USAStaffing.
• Performed patching and remediation of security exploits to enhance the system's overall security.
• Utilized in-depth knowledge of the USAStaffing code base to provide developers with concise information, enabling them to quickly resolve system issues.
• Collaborated with HRS Managers to identify new employees based on their previous skill sets and observed aptitude, facilitating quick onboarding and placement of individuals into positions that supported USAStaffing.

• Maintained, documented, and upgraded aging systems.
• Collaborated with system administrators to establish software lifecycle processes and create documentation to facilitate efficient software upgrades.
• Developed C programs and shell scripts on IBM AIX servers for accurate error reporting and automated error handling.
• Maintained C#, JavaScript, HTML, and other web application technologies on IIS web servers.
• Managed JBOSS and Apache Tomcat web application servers hosting critical manufacturing systems.
• Utilized technologies such as Java, HTML, jQuery, JavaScript, Struts 1.1, and DB2 SQL.
• Troubleshot critical manufacturing applications used in the production of school buses.

• Recruited for OPM government contract to lead rewrite and enhancement of usastaffing.gov.
• Utilized Visual Studio.NET, SQL Server, HTML, jQuery, Knockout.js, Bootstrap, JavaScript, Octopus Deploy, and Akamai to upgrade and improve the hiring software solution for Federal agencies.
• Developed a single sign-on application for COGNOS 10 and 11 using JAVA to streamline the user experience.
• Focused on optimizing usastaffing.gov's functionality and user interface to increase efficiency and user satisfaction.

• Successfully modified and enhanced a web-based parts tracking and logistics tool on a DOD DLA government contract using Oracle, ASP Classic, HTML, and Microsoft Visual SourceSafe.
• Expertly served as a technical lead for a web-based tool used by 1100 active users across Robins and Ogden Air Force bases on an Air Force contract for 28 months. Technologies utilized include Oracle, JSP, JavaScript, JAVA, HTML, PL/SQL, CSS, and TortoiseSVN.
• Attended customer meetings and provided technical consultation to define requirements for new projects and existing system enhancements on an Air Force contract.
• Proficiently wrote PL/SQL scripts against Oracle databases to conduct detailed data analysis for planned aircraft maintenance on an Air Force contract for 11 months.
• Successfully enhanced an existing web-based aircraft planning and logistics tool on an Air Force contract for 19 months using Oracle, JAVA, JavaScript, CSS, HTML, PL/SQL, PowerBuilder, and TortoiseSVN.

• Captured data from technical manuals for the Air Force as part of a contracted project
• Utilized Optical Character Recognition (OCR) software and Excel for data extraction
• Maintained Oracle 10g databases to ensure accurate and efficient data storage
• Automated daily tasks through the creation of Perl and VB Scripts to increase efficiency and productivity.